Customer Service Representative

1 month ago


Pawtucket, United States Planet Professional Full time

Customer Service Representative

Direct Hire

Onsite – Pawtucket, RI

Hours: 8-5 EST

Hourly: $18-20/hr

We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.

Must:

  • 1+ years of customer service experience
  • High School Diploma/GED; bachelor’s degree preferred

Preferred:

  • Experience with managing heavy inbound and outbound calls and transferring calls
  • 3+ years of business-to-business account support
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
  • Experience in proofreading and editing documents


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