Customer Service Representative
1 month ago
Customer Service Representative
Direct Hire
Onsite – Pawtucket, RI
Hours: 8-5 EST
Hourly: $18-20/hr
We are seeking a Customer Service Representative to deliver exceptional service to both internal team members and external clients through various tasks. Key responsibilities include handling customer calls and promptly resolving issues; data entry; assisting with account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound calls to gather information or provide follow-up to resolve customer concerns; and occasionally handling miscellaneous projects.
Must:
- 1+ years of customer service experience
- High School Diploma/GED; bachelor’s degree preferred
Preferred:
- Experience with managing heavy inbound and outbound calls and transferring calls
- 3+ years of business-to-business account support
- Proficiency in Microsoft Office (Word, Excel, Outlook) and internet/intranet usage
- Experience in proofreading and editing documents
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