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Customer Service Trainer
2 months ago
Let Us Power Your Potential
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity: Taymark, a division of Taylor Corporation, is looking for a Customer Service Trainer to join their team in White Bear Lake, MN
Your Responsibilities:
- Collaborate with supervisors to schedule and execute training programs
- Ensure team performance excellence in both phone-based interactions and call center operations, driving quality interactions and sales
- Onboard new agents into company systems and facilitate their training process
- Ensure agents complete all training requirements and deliver exceptional service
- Provide real-time support to agents, including call escalations when necessary
- Act as backup for call center operations and support lines as needed
- Monitor call quality and conduct coaching sessions to enhance service and customer experience
- Engage directly with customers to provide world-class experiences and promote upselling opportunities
- Foster positive team engagement and promote a culture of continuous improvement
Your Shift:
- Monday to Friday between the hours of 8:00 AM and 6:00 PM (shift may vary to support call center seasonality)
You Must Have:
- Proven leadership experience with a track record of managing teams and driving performance through coaching and training
- Strong analytical skills with proficiency in analytics and reporting
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel and Word
- Detail-oriented with strong organizational skills
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
