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Business Unit Director

3 months ago

Milwaukee, United States CBRE Group, Inc. Full time

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role:

The Business Unit Director (BUD) provides leadership, management, and development of a Business Unit (BU), ensuring financial and operational commitments are met and exceeded, while continually developing the customer base. This includes service delivery, customer relationship management, P&L ownership, QHSE and regulatory compliance, people and talent management, operations management, and business development.

The BUD is responsible for day-2-day operational management as well as strategic leadership and development of the BU. This includes driving rapid, sustainable, and profitable growth from both the existing customer base with extra works and projects, and from new business, with a leading role in sales and solution development.

What you'll do:

General/Operations:

Drive a safety-first culture, promoting proactive behaviors to reduce harm and improve the well-being of our People. Formulate business and sales plans in response to anticipated economic, technological and market trends. Drive the sustainable and profitable growth of the BU. Represent CBRE GWS in a professional and credible manner to all stakeholders, including the public. Be responsive to customers, meeting in person where possible to develop long term relationships. Monitor and improve Client satisfaction, at a minimum capturing NPS and CSAT data from across the Business Unit quarterly, monthly where possible. Understand and anticipate customer requirements, through engagement and the sharing of best practice and thought leadership. Ensure an appropriate customer reporting regime exists at account level and attend quarterly and annual meetings to drive the strategic development of accounts with customers. Ensure appropriate governance and controls exist to deliver high quality, safe, and compliant operational outcomes. Ensure robust Account Reviews are prepared and presented to the BUD monthly by Account Leads, with relevant input from AGMs and support staff. Coach and guide improvement, ensuring the detail receives the appropriate check and challenge. Prepare and deliver a monthly Business Unit Review (BUR) ensuring there are no surprises, no untruths, and sufficient challenge of presented data has taken place to validate the content. Ensure appropriate resources are in place to deliver business objectives and meet growth expectations, including talent management and forward planning. Build a robust succession plan for the BU, using management development programs and local development activities to ensure ready and able candidates are always available. Drive continuous improvement and innovation across your business, promoting the use of company tools and sharing best practice throughout. Ensure mobilizations/transitions are sufficiently resourced and executed to meet both CBRE and customer expectations, with sign off at exec level. Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout business. Other duties may be assigned. People:

Provide leadership, guidance, coaching and direct support, where required, to deliver business outcomes, and drive high levels of employee engagement. Ensure the team has both the competence and motivation to execute their role and reach their full potential. This includes the completion of mandatory training, suitable induction, and job specific learning. Promote a culture of cooperation and teamwork, ensuring staff are recognized and rewarded as appropriate - through local mechanisms, bonus scorecards (where applicable), Exceptional Awards, and social activities/events. No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance. Train, develop, induct and mentor direct reports, building a culture of continual development. Ensure all staff are appraised annually, and all managers are formally trained in the CBRE appraisal process. All team members should have relevant and specific development plans in place, using the appropriate company tools and training catalogue. Visible and accessible to the team. Sales:

Drive growth through appropriate strategic direction and planning. Ensure all pipeline activity is accurately detailed and forecast, for Projects and new business opportunities. Motivate and guide Business Development team to sufficiently cultivate new leads to meet growth targets and expectations. Accountable for successful tender/bid development within the BU, including sales and operational resourcing, sign offs, document and commercial reviews, and presentation/pitch standards. Finance/Commercial:

Full responsibility for Profit & Loss including the development of business financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth - ensuring targets are met or exceeded. Ensure business policies and processes are effectively communicated and implemented across BU. Drive effective commercial and financial governance across the BU through accurate reporting, and appropriate checks and balances. Review purchase orders to ensure financial, contractual, and commercial accuracies. Take appropriate action, as indicated by variances, to ensure revenue, operating profit, working capital and bookings targets are met and improved upon, without compromising exceptional service or customer relationships Procurement:

Drive procurement strategy for the BU, focusing on outcomes such as value, performance, compliance, and diversity, to meet business goals. Drive the use of preferred suppliers and ensure suitable vendor management controls exist at Account level. Ensure robust, back-to-back, and performance focused, contracts are in place with vendors on Accounts in order to leverage maximum value. Ensure fair treatment of suppliers, professional supplier management and arbitration of disputes. Supervisory Responsibilities

Line management of BU team including operations, sales, and projects staff. Responsible for recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and

utilization of labor across BU. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's RISE values.

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