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Customer Service Representative

2 months ago

Salem, United States Airgas Full time

Customer Service Representative Location: Salem, NH (NEA), Nashua, NH, Portland, ME, Williston, VT (NEA) Time Type: Full time Posted on: Posted 6 Days Ago Job Requisition ID: R10049665 How will you CONTRIBUTE and GROW? The Customer Service Representative (CSR) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSR promotes long-term customer relationships and provides superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales. Maintains a high level of customer service by assisting customers via telephone, email, fax, or in person facilitating all phases of order-fulfillment for industrial, medical and specialty gases as well as welding and safety equipment, power and handle tools and other products/supplies. Answers and responds to incoming telephone inquiries from our customers. Facilitates sales taking customer orders and serving as the accountable party to Airgas customers. Demonstrates full knowledge of all order-entry, data research and other order entry/resolution necessary to service customers. Data entry for sales and sales-related processes including new account set-up and maintenance of existing customer accounts. Ensures customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc., are promptly and courteously handled providing follow-up as necessary. Interfaces with sales, customers, branches and other operating areas to provide timely and accurate communication regarding capabilities, delivery and various other operating requirements. Other duties/projects as may be assigned. Are you a MATCH? A high school diploma or equivalent. Additional post high school education and/or training preferred. Two years in a customer service and/or inside sales related role required. Prior experience with SAP preferred. Excellent customer service & communication skills. Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint. Good problem solving and analytical skills. Math skills to include the ability to add, subtract, multiply, and divide in all units of measure. Ability to work well both as a team and independently. Detail-oriented. Flexible to work overtime as needed. Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr