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Customer Service Representative

4 months ago

Portland, United States Fireside Home Solutions Full time

** Fireside Home Solutions**

** Customer Service Representative**

Portland, OR 97224

**Location:** In Office; Portland, OR

**Position Type:** Full-time, Hourly

**Responsibilities:**

* Customer Service tasks and problem-solving with customers

* Follow up with customers through phone and email

* Accurately process orders, application forms, and requests into data base

* Service scheduling

* Service Setups

* Creating and establishing great relationships with customers

* Update transactions status of all customer calls

* Meet deadlines

* Various administration duties

* Other duties maybe assigned

**Requirements:**

* High school diploma, GED or equivalent

* Excellent verbal and written communication skills, good organizational skills and professional telephone skills

* Data entry experience is a plus, but not required

* Organizational, time management and customer service skills

* Strong analytical skills and attention to detail

* Prior experience working in construction, HVAC, fireplace or garage industries is a plus

* Regular attendance is required

With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training and encourage employee growth within the company.

**Benefits:** Competitive Wage, Medical, Dental, Vision, Life Insurance, 401K, PTO, Team building activities, BBQs, Product discounts, Bonuses, Personal growth and training.

Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.