Member Relationship Representative I

3 weeks ago

Albany, United States Sunmark Credit Union Full time
Why join the Sunmark Squad? Sunmark is a local credit union making a big difference in our community. For 85 years, we strive to build brighter financial futures and brighter communities. We build relationships with our members and look for solutions for all their financial needs through our "Good Vibes" culture. As a team member, you will find satisfaction in your career by assisting with our members finances, volunteering through our foundation team, and career growth opportunities.

Our Colonie, NY financial center is hiring

Business Hours: Monday & Tuesday 9am - 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off. Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19-20/hr based on experience

The primary purpose of this "universal" position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.
  • Acts as a member liaison, supporting member convenience with all credit union technology available.
  • Supports member transactions through use of Interactive Teller Machines.
  • Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
  • Processes transfers and credit card payments.Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
  • Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
  • Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

Candidates should have a high school graduate/equivalent or higher with prior cash handling and customer service experience. Ability to meet sales goals, strong attention to detail and communicate effectively. Computer proficiency within Microsoft Word, Excel and Outlook.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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