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Branch Manager I

1 month ago


Albany, New York, United States Trustco Bank Full time
Job Title: Branch Manager I

Job Summary:

The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.

Key Responsibilities:

  • Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation;
  • Achieves branch sales goals through new business sales, referrals and retention of account relationships;
  • Provides leadership, training and supervision; delegates day to day operations to the head teller or other branch personnel;
  • Responsible for attaining established Bank and branch goals through active participation in sales management programs;
  • Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.

Essential Duties and Responsibilities:

  • Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success;
  • Implements and administers new products or programs including sales promotion and incentive programs, encourages staff member participation to stimulate new growth;
  • Originates residential mortgage applications;
  • Makes recommendations on the following issues which are given particular weight; recruiting, hiring, assigning jobs, promotions, performance appraisals, salary decisions, counseling, disciplines, and terminations;
  • Provides training in bank policies and procedures; conducts regular staff meetings;
  • Maintains prescribed security controls to protect against criminal and fraudulent activity and unnecessary risk and exposure;
  • Maintains communications between the branch and management through regular reporting and attending staff meetings;
  • Knows all features and benefits of bank's products, programs and services;
  • Supervises Assistant Manager, Head Teller and Tellers;
  • Provides quality customer service through personal contact with customers and prospects in adherence with company policy;
  • Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue;
  • Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts;
  • Works to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures;
  • Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

Requirements:

  • High School Diploma or equivalent education or experience;
  • Supervisory experience;
  • Customer service experience;
  • Cash handling experience;
  • Effective verbal communication skills;
  • Well organized with the ability to manage multiple tasks;
  • Ability to work well in small groups.

Preferred Requirements:

  • Bachelor's degree;
  • Previous banking experience.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.