Senior Customer Success Manager

1 week ago


Prospect, United States HuntsBot Full time

Customer Support Full-Time $50k/year Anywhere in the World 2 days ago Description Prioritizing support tickets and answering them as soon as possible (via intercom) Hopping on Zoom calls to diagnose problems and educate users Working directly with Engineering to funnel customer feedback and requests Analyzing daily usage metrics to better understand users Taking actionable steps to engage accounts based upon user engagement Building champions at each customer account Creating Intercom campaigns to engage and educate users Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc) Our customers are global, but we've noticed that most contact us between 10am-6pm EST (UTC-5). MUST HAVES 2+ years of Customer Success experience managing at least a $1M ARR book of business. Worked in a Customer Success role at a SaaS company Great writing skills (you can clearly and cleanly communicate) High level of organization and self-motivation Great teaching and presentation skills Experience with a CRM (ideally, Salesforce) BONUS NICE-TO-HAVES Familiarity with Chrome Extensions Experience with Customer Success tools such as Totango or Gainsight WHAT YOU’LL GET Salary: $65,000 US dollars per year Freedom to try new things (help people the way you want) Ability to work fully remote from anywhere in the world MORE OF WHAT YOU’LL GET 4 weeks paid time off Work remotely full-time Be part of a small team doing big things in an independent work environment $1,500 annual continued learning budget (for books, courses, and self-improvement) $1,000+ annual travel spending allowance (money to spend during your vacation) Benefits (health, dental, etc) through our company HSA (for people living in Canada) #J-18808-Ljbffr



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