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Front Desk Agent
1 month ago
Full time and part time available, includes weekends and holidays. Both mornings (7am-3pm) and afternoons (3pm-11pm) available.
Benefits ( Full-Time)
- Medical and Dental Insurance
- PTO
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting all necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Monitor all areas of the hotel to assure secure and safe.
- Maintain updated records of bookings and payments.
- Document any guest comments/maintenance requests.
- Maintain all areas of the front desk.
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software
- Customer service experience
- Excellent communication and organizational skills
About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.