Customer Success Coordinator

3 months ago

Clearwater, United States PODS Full time

Find a career that MOVES you PODS revolutionized the moving and storage industry 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We're not only pioneers of the industry, we're the leader, too. Under the direction of PODS' innovative leadership team, the company doubled in size in just two years, and we're not looking back

Our people and service define our company, and we set goals for ourselves and each other to improve tomorrow over yesterday. We understand and appreciate the importance of being trustworthy, authentic, and welcoming as we provide our customers the best moving and storage experience. Join a team that offers you the chance to leave your mark, achieve your goals, and love what you do.

JOB SUMMARY

Responsible for the day to day management of PODS National and Regional Commercial Customer accounts.As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the day to day management of PODS' largest revenue producing accounts. In addition to managing order logistics, integration of third party services, review and approve all invoicing/statements, prospect for new sales opportunities, negotiating with field management to ensure VIP treatment, this position conducts and / or participate in phone and onsite customer account reviews.Constantly promoting or selling company products or services to their assigned commercial accounts.Utilizes an in-depth knowledge of products and customer needs to generate sales and exceed client expectations while adhering to company policy and operational requirements.

Essential Duties and Responsibilities

The role demands a highly strategic and analytical thinker capable of navigating complex situations and driving significant value from top revenue-generating customer portfolios. This salaried, exempt position encompasses a broad range of responsibilities, requiring exceptional problem-solving skills and the ability to manage a rigorous workload, particularly with our seasonal commercial clients.

  • Strategic Account Management and Service Delivery: Serve as the primary point of coordination for all customer interactions from the initial service request to the final container pickup, employing both inbound and outbound communication strategies. This includes comprehensive account sales and service management, where you will act as the key liaison for logistics, compliance, city permitting, bulk scheduling, billing, reporting, rebate tracking, and more.
  • Maintaining relationships with third party vendors: To increase operational abilities for our customer. Collaborating with internal and external partners to meet critical deliverable and maintain and positive experience for all parties.
  • National Account Onboarding: Implement national and regional sales programs, oversee new account integration. Coordinate with Accounts Receivable to establish the customer's proper needs with invoices and billing. Establishing the correct cost and discount program for tracking business revenue on all scales.
  • Critical Thinking and Project Management: Provide tailored support to National Account Executive (NAE) & Regional Account Executive (RAE) teams. You are expected to handle complex orders and requests involving detailed project management and provide ad hoc support for substantial, intricate seasonal projects. Your role includes working on team customer success projects that includes region ownership and specialty Salesforce Queue.
  • Revenue Generation and Portfolio Expansion: Engage in outbound sales activities aimed at expanding existing programs, leveraging a deep understanding of customer needs and market requirements to develop solutions that surpass expectations while ensuring profitability and efficiency. Coordinate closely with account executives and sales managers to nurture new and existing customer relationships, proactively identifying additional solutions within accounts and communicating opportunities to the sales team for further development.
  • Reporting and Analytics: Generate daily, monthly, and quarterly reports to track project and relationship progress. You will also be responsible for creating custom reports as needed, acting as a critical link between customers, franchisees, and corporate operations for special needs and large-scale accounts. Use reporting to identify portfolio trends with high-level accounts and apply appropriate action steps.
  • Competitive Intelligence and Relationship Building: Maintain an up-to-date understanding of competitors' strengths and weaknesses to leverage in business generation. This role requires building and maintaining relationships with franchisees and corporate teams, focusing on customer satisfaction and profitability. Conduct quarterly business reviews (QBR) with high-value customers to review current service levels and upcoming projects.
  • Customer Support and Operational Assistance: Provide frontline omni-channel support in high-volume situations, including after-hours and weekend support as necessary. You will also support customer billing inquiries and handle all complex escalations, ensuring a seamless customer experience. You will also support any above-and-beyond needs that are outside of operational norms.
  • Continuous Learning and Development: Participate in sales training to continuously enhance your knowledge and skills, contributing to the overall success of the team and the organization.
  • C-Level Engagement and Strategic Partnerships: Manages interactions with C-Level executives and key decision-makers, fostering strategic relationships that drive business growth and collaboration. This involves understanding the unique needs and challenges of high-level stakeholders, providing customized solutions, and navigating complex negotiations to align services with executive expectations and company objectives.
  • May perform other duties and responsibilities as assigned
This position requires a commitment to excellence, flexibility in handling various tasks and duties, and the readiness to step in and support different areas as needed to ensure the smooth operation and growth of our business.

JOB QUALIFICATIONS: Education & Experience Requirements
  • High School Diploma or equivalent.Bachelor's degree preferred.
  • 2-4 years experience working in a high-volume call center or three years in a customer service-related environment
  • 2-4 years experience working in a business-to-business environment preferred
  • Possess math skills sufficient to perform required duties
  • Or an equivalent combination of education, training, or experience

  • Customer Success Manager

    2 months ago

    Clearwater, United States K'nowbe Full time

    About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has...

  • Senior Customer Success Specialist

    2 days ago

    Clearwater, United States Abyde Full time

    Senior Customer Success Specialist (Opportunity for Leadership)Company Overview:Abyde is a rapidly growing leader in compliance and regulatory solutions, dedicated to providing our clients a seamless, secure, and positive experience. Our culture values innovation, collaboration, and a strong commitment to customer success. As we continue to scale, we invest...

  • Customer Success Ambassador

    2 weeks ago

    Clearwater, United States PPI Inc. Full time

    Unlock Your Potential as a Client Support SpecialistWe are seeking a driven and enthusiastic individual to join our Client Support Specialist team at PPI Inc. As a key player in our organization, you will play a vital role in delivering exceptional customer experiences and promoting our brand's innovative solutions.About the Role:Act as a liaison between...

  • Customer Service Coordinator

    4 days ago

    Clearwater, United States Cruit Group Full time

    About the PositionThe Cruit Group seeks a detail-oriented and customer-centric individual to manage service workflows, coordinate with departments, and ensure customer satisfaction. This role is ideal for those with previous experience in a customer-facing role within an electrical, HVAC, or plumbing company and proficiency in ServiceTitan software.Key...

  • HVAC Customer Service Coordinator

    2 weeks ago

    Clearwater, Florida, United States The AC Guy of Tampa Bay, Inc. Full time

    Job Title: HVAC Customer Service CoordinatorAbout the Job:We are seeking a highly skilled and detail-oriented HVAC Customer Service Coordinator to join our team at The A/C Guy of Tampa Bay, Inc. in Clearwater, FL.Job Summary:The HVAC Customer Service Coordinator will be responsible for providing excellent customer service, scheduling appointments, and...

  • Customer Service Coordinator

    3 weeks ago

    Clearwater, United States Express Employment Professionals Full time

    Job OverviewWe are seeking a skilled Administrative Assistant Reception to join our team at Clearwater Construction Company.The successful candidate will provide exceptional support in front desk and administrative tasks, ensuring seamless operations and excellent customer service.This full-time position is available Monday to Friday, 8am to 5pm, with an...

  • Transportation Coordinator

    3 weeks ago

    Clearwater, United States Wheelchair Transport Service, Inc. Full time

    Job OverviewAt Wheelchair Transport Service, Inc., we are seeking a skilled Transportation Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth execution of wheelchair transportation services throughout Pinellas, Hillsborough, Pasco, Hernando, and Polk counties.Salary and BenefitsWe offer a...

  • Home Improvement Appointment Coordinator

    2 weeks ago

    Clearwater, United States RollShield LLC Full time

    Job OverviewWe are seeking an experienced Home Improvement Appointment Coordinator to join our team at RollShield LLC. In this role, you will be responsible for coordinating appointments with customers for our skilled sales team members to visit their homes and assess their home improvement needs.The successful candidate will have strong communication...

  • Customs Coordinator

    2 weeks ago

    Clearwater, FL, United States Michael Page Full time

    This role involves managing import/export documentation, coordinating shipments, and ensuring compliance with customs regulations. Responsibilities include collaborating with freight forwarders and customs brokers, maintaining accurate shipment records, and utilizing ERP systems like Infor M3 to support logistics operations.Client DetailsMy client is a...

  • Customer Service Representative

    2 days ago

    Clearwater, United States Kelly Services, Inc. Full time

    Company OverviewKelly Services, Inc. is a global leader in workforce solutions and employment services. We provide innovative staffing and recruitment services to help businesses succeed.Job DescriptionWe are seeking a skilled Front Desk Receptionist to join our team. In this role, you will be responsible for delivering exceptional customer service, managing...

  • Appointment Coordinator

    2 weeks ago

    Clearwater, Florida, United States Luxury Bath Technologies Full time

    Job OverviewLuxury Bath Technologies is a well-established company in Central Florida, serving the area for over 30 years. Due to our remarkable success, we are seeking new team members to join our dynamic team.Compensation and BenefitsWe offer a competitive compensation package including base pay, commission, bonuses, and Cash SPIFFS. Our top performers...

  • Hotel Security and Service Coordinator

    3 days ago

    Clearwater, United States Davidson Hospitality Group Full time

    Job Description: Hotel Security and Service Coordinator">We are seeking a skilled Hotel Security and Service Coordinator to join our team at Davidson Hospitality Group. In this role, you will be responsible for ensuring the safety and security of the hotel premises during overnight hours. You will also be responsible for providing exceptional customer...

  • Care Coordinator

    3 weeks ago

    Clearwater, United States BayCare Health System Full time

    BayCare Health System is seeking a highly skilled Care Coordinator to join our team in Clearwater, FL. This full-time position offers a rewarding opportunity to provide exceptional patient care and customer service in a dynamic healthcare environment.Job Summary:The Care Coordinator will be responsible for coordinating all aspects of patient care, including...

  • Facilities Coordinator

    2 weeks ago

    Clearwater, United States The Grove at Countryside Full time

    About the RoleWe are seeking a skilled Facilities Coordinator to join our team at The Grove at Countryside.The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and performing various administrative tasks. Responsibilities include:Answering and directing phone calls, taking messages, and...

  • E-Commerce Coordinator

    3 weeks ago

    Clearwater, United States Ingersoll Rand Full time

    E-Commerce Coordinator BH Job ID: 1800 SF Job Req ID: 11898 E-Commerce Coordinator Job Title: E-Commerce Marketing Coordinator Location: Hybrid - Clearwater, FLAbout Us: Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and...

  • Digital Printing and Prepress Coordinator

    3 weeks ago

    Clearwater, United States ZenTech Consulting Full time

    Job Description: We are seeking a Digital Printing and Prepress Coordinator to join our team at ZenTech Consulting. As a key member of our production department, you will be responsible for coordinating and managing our digital printing and prepress operations.About the Role:The ideal candidate will have a strong understanding of digital printing...

  • Tire Sales and Service Coordinator

    3 weeks ago

    Clearwater, Florida, United States Mavis Tire Supply Full time

    About the RoleWe are seeking a highly skilled Tire Sales and Service Coordinator to join our team at Mavis Tires & Brakes. This is an exciting opportunity for individuals who possess excellent communication skills, knowledge of automotive repairs, and a passion for delivering exceptional customer service.Job ResponsibilitiesThe successful candidate will be...

  • Production Coordinator

    3 weeks ago

    Clearwater, United States Express Employment Professionals Full time

    Job OverviewWe are seeking a highly skilled Schedule Coordinator to join our team at Express Employment Professionals. As a key member of our operations team, you will play a crucial role in coordinating new customer estimates and sales quotes, ensuring timely and efficient delivery of services.

  • Service Advisor

    2 weeks ago

    Clearwater, United States Mazda of Clearwater Full time

    About This RoleOur ideal candidate will be a customer-focused Service Advisor responsible for building strong relationships with clients, ensuring a seamless service experience, and meeting performance metrics. Here are some key responsibilities of this role:Customer InteractionGreet and welcome customers in the service drive, listen to their concerns, and...

  • Customer Service Representative

    1 week ago

    Clearwater, United States Cruit Group Full time

    Location: Onsite in Clearwater, FLHourly Rate: Starting at $28-30/hour and above, based on experienceAbout the Company: This family-run electrical contracting firm is known for its high employee retention, friendly and team-oriented atmosphere, and strong, people-centered values. The company has a track record of growth and stability, providing a supportive...