Service Advisor
3 days ago
About This Role
Our ideal candidate will be a customer-focused Service Advisor responsible for building strong relationships with clients, ensuring a seamless service experience, and meeting performance metrics. Here are some key responsibilities of this role:
- Customer Interaction
Greet and welcome customers in the service drive, listen to their concerns, and ensure a clear description of the problem is documented on the repair order. - Service Coordination
Collaborate with service technicians, estimate costs and time required for service, and update customers on progress. - Additional Responsibilities
Photograph vehicles, conduct test drives, determine total and final charges, collect payments, and schedule next appointments.
Key Skills and Abilities
This role requires excellent customer service, active listening, and communication skills. You should be able to assess customer needs, interact positively, and facilitate an excellent experience. Additionally, you must be able to maintain a mastery of software solutions used by the Service Department.
Requirements
To be successful in this role, you should maintain a current status for required Mazda Certification(s) and complete all Reynolds and Reynolds courses associated with the Service Advisor position within 30 days of the hire date. You must also attain and sustain Mazda of Clearwater standards, including a 90% Customer Satisfaction Index (CSI) score.
About Mazda of Clearwater
Mazda of Clearwater is a leading automotive dealership dedicated to providing exceptional customer service and a seamless car-buying experience. Our team is passionate about delivering outstanding results, and we're looking for talented individuals like you to join us on this journey.
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