HVAC Customer Service Coordinator

7 days ago


Clearwater, Florida, United States The AC Guy of Tampa Bay, Inc. Full time

Job Title: HVAC Customer Service Coordinator

About the Job:

We are seeking a highly skilled and detail-oriented HVAC Customer Service Coordinator to join our team at The A/C Guy of Tampa Bay, Inc. in Clearwater, FL.

Job Summary:

The HVAC Customer Service Coordinator will be responsible for providing excellent customer service, scheduling appointments, and handling incoming calls from potential and current clients.

Key Responsibilities:

  • Provide exceptional customer service over the phone, ensuring a positive experience for every client
  • Schedule appointments and manage customer schedules
  • Document accurate project details and customer concerns
  • Respond to emails and voicemails in a timely manner
  • Send appointment confirmations and follow up with customers as needed
  • Fulfill various administrative tasks, including data entry and equipment ordering

Requirements:

  • Degree in Business Administration or related field (or equivalent work experience)
  • Proficiency in computer programs, including CRM software
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail and organizational skills

Benefits:

  • A competitive salary range of $17-$24 per hour
  • Ongoing training and professional development opportunities
  • A comprehensive health plan and supplemental insurance
  • Bonus opportunities and profit sharing
  • Vacation pay and paid holidays

About Us:

The A/C Guy of Tampa Bay, Inc. is a reputable company founded in 2009, dedicated to delivering high-quality residential and commercial heating, air conditioning, and indoor air quality services. Our mission is to treat each client like family, providing an exceptional experience that sets us apart from the competition.

Location:

This position is located in Clearwater, FL, offering a flexible schedule and a great work-life balance.

Earned Salary:$20.50 per hour based on average annual earnings ($42,560 per year)



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