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Sales Manager

1 month ago

Seattle, United States Seattle Children's Theatre Full time

Sales manager is a Full-time, Non-exempt position reporting to the Director of Marketing. This position is a key role providing strategy, leadership and partnership to the marketing, education and development departments. The Sales Manager oversees a team of Ticket Office Staff members and the Field Trip Coordinator while supporting audience development strategies that attract and retain audiences.

About SCT:

Since its inception in 1975, the Seattle Children's Theatre (SCT), has served more than 4 million children through professional theatre and arts education in the Puget Sound region and beyond. Seattle Children's Theatre Mission Statement: To provide children of all ages with access to professional theatre, with a focus on new works, and theatre education. We are at a key evolutionary moment in our history, and are looking to partner with people who are attracted by the opportunity to contribute to the future of theatre for young audiences. At SCT we value a diverse workforce and an inclusive culture. We are committed to diversity in all areas of our work and encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identify or expression, age, national origin, marital status, citizenship, disability, and veteran status. We strongly encourage applications from members of underrepresented groups.

Data shows that women and BIPOC candidates more frequently do not apply to a job because they don't feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory, comprehensive list. If you meet some of the experience and desired qualifications, and you share SCT's values and support our mission, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we are invested in building teams with a wide variety of backgrounds, identities, and experiences.

Essential Duties & Responsibilities:

  • Collaborate on sales strategies to support acquisition and retention campaigns across marketing, development and education programs.
  • Develop phone and email outreach campaigns - includes script writing and strategic list segmentation, to improve audience experience and pipeline journey - developed in collaboration and to meet goals of the Marketing team.
  • Work in Tessitura and Tessitura Analytics to ensure proper reporting for revenue pacing meetings and promotions are aligned for public activation.
  • Oversee the Ticket Office team ensuring proper hiring, training, scheduling, and daily needs are met. Ensures the Ticket Office is in good working order, cleaned and maintained at all times, procedures are up to date via printed training manual which include but are not limited to will call/waitlist policies, updated voicemail and email, maintenance of banks and the safe, deposits, and batches, and aiding the business office in settling accounting discrepancies.
  • Maintain accurate and timely communication with the Ticket Office as it relates to pricing and performance changes, promo offers, on sale and campaign launch dates, partnership collaborations, etc.
  • Work as a partner to the Company Manager to ensure the public is well served in its various interactions with the SCT Ticket Office, reporting any concerns to the Director of Marketing and/or Managing Director.
  • Responsible for scheduling the ticket office staff and required to fill-in when other staff are unable.
  • Organizes and fulfills donation/private auction requests from the community.
  • Other duties as determined by the Director of Marketing.
Desired Skills & Qualifications:

We seek someone with a deep commitment to theatre, young people, and SCT's mission of reaching all people in our community and the skill to manage complex projects. Strong administrative skills are essential for this position. Flexibility, vision, energy, a collaborative approach and patience are other important qualities.
  • 3+ plus years of experience in nonprofit field with experiences in Ticket Office management and sales, marketing, or fundraising.
  • Demonstrated ability to build a team with experiences working as both a player and coach.
  • Understanding of demand generation - pricing, capacity reporting, etc. - in a theatre or in a comparable performing organization.
  • Generally optimistic with friendly demeanor to inspire and motivate Ticket Office staff.
  • Strong attention to detail with focus on and care for building relationships and solving complex issues with "guest first" perspective.
  • Strong interpersonal communication and desire to create alignment and ability to maintain guest confidentiality.
  • Ability to work independently, set priorities, and move multiple projects forward.
  • Expertise in MS Office and Tessitura.
Physical Requirements & Work Environment:
  • The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
  • Constantly operates a computer and other office machinery.
  • Must communicate and express oneself with media, donors, business & civic leaders.
  • Clearances/background checks will be conducted.
  • We require all staff to have received a Covid-19 vaccination.

Salary & Schedule: The Sales Manager is a full-time, non-exempt position. The salary is $23-$25 per hour. The work schedule is primarily weekdays, 9am - 5pm with occasional evening and weekend work required. Benefits include generous health care, dental and vision plans, as well as vacation, tickets to SCT shows, and free or reduced tuition for SCT classes.