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New Patient Services Representative
3 months ago
ESSENTIAL FUNCTIONS Answer incoming phone calls for the OBGYN team and return voicemails Maintain knowledge of all OBGYN providers’ panels & clinic access, scheduling preferences, compatible insurance plans, and standard visit schedule Schedule initial new patient appointments and reschedule appointments as needed Verify insurance and coverage Cover reception desks and PSR phones as requested by supervisor or manager Work with HIM Dept to request outside records Maintain documentation for new patients consisting of new inbound calls, eCW special requests, and acute scheduling Assist Administrative Team with scheduling routine and follow-up appointments Address basic billing questions and redirect as appropriate Appropriately schedule all incoming referrals to the practice Prepare and mail paperwork to new patients Confirm future appointments Provide general practice information for patients as needed Review accounts for duplicates, merging profiles as necessary Report unique new patient, insurance, and placement issues to Manager Communicate regularly with management, providers, and clinical staff to ensure appropriate placement based on access Enter referral data in the computer system Other responsibilities as directed by coordinator or manager JOB REQUIREMENTS Compassion and empathy Strong organizational skills Excellent professional judgment, phone skills, and decision-making ability Previous medical office experience preferred Experience with EMR strongly desired Proficiency with Windows-based computer applications Flexibility and willingness to work as a team member Able to prioritize and handle multiple tasks Professional appearance SCHEDULE 4-day work week; 36 hours InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law. #J-18808-Ljbffr
