Customer Service Specialist

4 months ago

Lansing, United States The Kendall Group Full time
Customer Service Specialist

About Kendall Group

Galloup, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Specialist position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary:

Reporting to the Operations Manager, the Customer Service Specialist is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.

Exciting work you will do:

The essential duties and responsibilities of the Customer Service Specialist position will consist of, but are not limited to, the following:
  • Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and external customers in a prompt manner
  • Maintain and grow customer sales and gross profits to meet Company growth objectives
  • Enter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and procedures
  • Reach out to customers to follow-up on quotes and provide the feedback to our outside sales representatives
  • Use Company and vendor resources to provide excellent customer service
  • Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
  • Expedite orders when necessary
  • Maintain quality service by adhering to Kendall Group policies, procedures, and standards
  • Perform other duties as assigned
Competencies you possess:
  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Understanding Others, Listening
  • Problem Solving
  • Teamwork and collaboration
  • Priority Setting
What you'll need:
  • Work Experience: Entry Level
  • Education: Associate's degree or equivalent work experience
  • Analytics/Computer Skills: Experience working with MS Office
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
  • Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
  • Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills, including telephone aptitude and the ability to interface with customers, suppliers and outside sales representatives
  • Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
    • Ability to see, talk and hear
    • Ability to sit for 8 hours a day
  • Physical Environment: Normal office environment
Qualifications we prefer but don't require:
  • Work Experience: Previous inside sale, preferably with a related product line, or with end users in an industrial or technical environment; an understanding of level, pressure, flow and temperature devices; experience interfacing or supporting a direct sales force
  • Education: Technical degree or bachelor's degree
  • Analytics/Computer Skills: Salesforce, Microsoft Dynamics or Epicor/Solar Eclipse


The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.

  • Customer Service Specialist

    18 hours ago

    Lansing, Michigan, United States Carter'sOshKosh Full time

    **Job Description:**We are seeking a skilled and customer-centric Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for resolving customer complaints, responding to customer inquiries, and providing excellent customer service.**Key Responsibilities:**- Respond to customer inquiries and resolve customer...

  • Customer Service Specialist

    2 days ago

    Lansing, Michigan, United States Great Lakes Ace Hardware Full time

    Join Our TeamWe are looking for a talented Customer Service Specialist to join our team at Great Lakes Ace Hardware. In this role, you will be responsible for providing top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service through phone,...

  • Customer Service Specialist

    2 weeks ago

    Lansing, Michigan, United States BetterHealth Market Full time

    About the RoleWe are looking for a skilled and friendly individual to join our checkout team as a Customer Service Specialist. In this role, you will be responsible for providing top-notch customer service, handling customer complaints, and working collaboratively with colleagues to achieve sales goals.Provide exceptional customer service and respond to...

  • Customer Service Specialist

    4 weeks ago

    Lansing, Michigan, United States First National Bank of America Full time

    At First National Bank of America, we are seeking a highly skilled Customer Service Specialist to join our call center team. This role will involve handling multiple priorities simultaneously and autonomously, ensuring that all loan customers' requests are resolved in a timely and professional manner.Responsibilities:Answer incoming calls and other...

  • Customer Service and Security Specialist

    4 weeks ago

    Lansing, Illinois, United States Burlington Full time

    Join us as a Customer Service and Security Specialist at Burlington, where you will play a crucial role in ensuring a secure and enjoyable shopping environment for our customers.As a key member of our team, you will exhibit command presence, knowledge of theft trends, and a positive impression of control, contributing to mitigating theft and creating a safe...

  • P/C Customer Service Specialist

    5 days ago

    Lansing, United States Michigan Farm Bureau Full time

    P/C Customer Service Specialist US-MI-Lansing Job ID: 2025-7638 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service team to provide excellent...

  • P/C Customer Service Specialist

    4 days ago

    Lansing, United States Michigan Farm Bureau Full time

    P/C Customer Service Specialist US-MI-Lansing Job ID: 2025-7638 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service team to provide excellent customer service in a prompt and professional manner....

  • Associate P/C Customer Service Specialist

    5 days ago

    Lansing, United States Michigan Farm Bureau Full time

    Associate P/C Customer Service Specialist US-MI-Lansing Job ID: 2025-7641 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team...

  • Associate P/C Customer Service Specialist

    5 days ago

    Lansing, United States Michigan Farm Bureau Full time

    Associate P/C Customer Service Specialist US-MI-Lansing Job ID: 2025-7639 Type: Regular Full-Time # of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team...

  • Associate P/C Customer Service Specialist

    4 days ago

    Lansing, United States Michigan Farm Bureau Full time

    Interested in this role You can find all the relevant information in the description below. Associate P/C Customer Service Specialist US-MI-Lansing Job ID: 2025-7639 Type: Regular Full-Time # of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the...

  • Associate P/C Customer Service Specialist

    3 days ago

    Lansing, United States Michigan Farm Bureau Full time

    Associate P/C Customer Service Specialist US-MI-Lansing Job ID: 2025-7639 Type: Regular Full-Time # of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide excellent customer service in a prompt and...

  • Customer Service Specialist I

    3 months ago

    Lansing, United States Sparrow Health System Full time

    Responsible for supporting Customer Service goals and objectives by interacting directly with customers to meet their needs, relay information, provide instruction, verify insurance coverage and resolve inquiries and issues. Essential Duties: This jo Customer Service Specialist, Customer Service, Medical, Supply, Specialist, Warehouse Technician, Retail,...

  • Customer Service and Vehicle Maintenance Specialist

    3 weeks ago

    Lansing, Michigan, United States Capital Area Transportation Authority Full time

    About the JobThe Capital Area Transportation Authority is seeking a skilled Customer Service and Vehicle Maintenance Specialist to join our team. In this role, you will be responsible for ensuring the daily operation of our vehicles by performing routine maintenance tasks.ResponsibilitiesFuel and service vehicles on a daily basis to ensure they are in good...

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States TEKsystems Full time

    Job TitleCustomer Service Representative - Telecommunications SpecialistAbout the JobThis position is a phone-based customer service role supporting a government customer. Customer Service Representatives will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures,...

  • P/C Customer Service Specialist

    5 days ago

    Lansing, United States Michigan Farm Bureau Full time

    OBJECTIVETo work as a member of the Property/Casualty (P/C) Customer Service team to provide excellent customer service in a prompt and professional manner. This includes addressing policy and billing-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via telephone, e-mail, and website....

  • Customer Service Ambassador

    4 weeks ago

    Lansing, Michigan, United States Burlington Stores Full time

    About the PositionThis Retail Security Specialist role requires a high level of expertise in maintaining a secure shopping environment and delivering exceptional customer service. The ideal candidate will be able to effectively communicate information about theft prevention and conduct bag and package checks on store and corporate associates.Key Skills and...

  • Customer Service Associate

    2 weeks ago

    Lansing, Michigan, United States Meijer Full time

    As a customer service associate at Meijer, you will be responsible for delivering exceptional customer experiences by providing product knowledge and efficient service. You will play a vital role in maintaining a clean and organized store environment, ensuring that customers have a positive shopping experience.About the RoleWe are seeking a skilled Food...

  • Customer Experience Specialist

    2 days ago

    Lansing, Michigan, United States Buckle Full time

    We are looking for a Customer Experience Specialist to join our team at Buckle! In this role, you will be responsible for creating a welcoming atmosphere for our Guests, providing exceptional customer service, and ensuring a positive shopping experience.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment,...

  • Customer Relationship Specialist

    4 weeks ago

    Lansing, Michigan, United States Matt Moore - Farm Bureau Insurance Full time

    About the OpportunityWe are offering an exciting opportunity for a Customer Relationship Specialist to join our team at Matt Moore - Farm Bureau Insurance. In this role, you will play a key part in developing and maintaining customer relationships, identifying customer needs, and marketing appropriate insurance products and services.The estimated salary for...

  • Customer Experience Specialist

    4 weeks ago

    Lansing, Michigan, United States Domino's Pizza LLC Full time

    We are seeking a Customer Experience Specialist to join our retail team at Domino's Pizza LLC. In this role, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.About the JobThis is a full-time position that requires flexibility and a strong ability to multitask. You will work closely with...