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Counseling | Receptionist/Intake Specialist

2 months ago

Houston, United States Catholic Charities of the Archdiocese Full time

Job DetailsJob LocationCentral - Houston, TXEducation LevelHigh SchoolTravel PercentageNegligibleJob ShiftDayDescriptionCatholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.Join the Counseling Services Program as the Receptionist/Intake Specialist. The Intake Specialist is responsible for providing the Counseling Services Program with administrative support in a number of key areas; including handling intake calls, scheduling client appointments, calling referrals, assisting walk-in clients, making reminder calls, making appropriate referrals to community resources as needed, data entry, and various other administrative functions. Also provides direct support to the program's Program Director, Office Manager and Administrative Assistant.The Expertise We Are Looking ForThe Expertise We're Looking ForHigh School Diploma or GEDThe Skills and Assets You Bring, and MoreYou have strong verbal and written communication skills, as well as, excellent listening skills.You are Bilingual in English and Spanish (read, write, speak).You demonstrate organizational and time management skills.You demonstrate the ability to handle high volume intake line, triaging and responding to requests and scheduling client appointment in a timely manner.You have knowledge and experience of Trauma Informed Practices in interaction with clients.You demonstrate a positive attitude and strong interpersonal skills while interacting with staff, clients, volunteers, vendors, and supervisors.You demonstrate a history of providing professional customer service.You have a working knowledge of Microsoft Word, Excel, and Outlook.What you DeliverYou will perform intake functions, including answering Counseling Intake line, processing requests (phone and online portal) for counseling services in a timely manner, attending to walk-in clients, contacting referrals, scheduling new and ongoing client appointments, collecting client fees, making appropriate referrals to community resources as needed, and facilitating the completion of admissions documents.You will handle data entry, including the entering of intake forms, outcome measures, and other program specific program forms.You will process mail, faxes, and photo copies for the program..You will make client charts, helps with filing, and pulling of records as requested.You will perform other duties as assigned.Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.