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Tech Support Analyst

4 months ago

New York, United States Tripoint Search Full time
  • Location: New York, New York
  • Type: Direct Hire
  • Job #618
Tech Support Analyst (L1) - Entry Level

ORGANIZATION: International Law Firm

LOCATION: New York, NY

COMPENSATION & BENEFITS: Base salary up to $55K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more

KEY RESPONSIBILITIES:
  • Responsible for all the hardware technology in NY office
  • Set up machines and offices, conference rooms, office moves
  • Provide equipment to staff
  • Report directly to the Technology Support Manager
  • Handle incoming calls and emails for technical concerns; resolve problems quickly during the first interaction
  • Maintain log of technical concerns addressed in system
  • If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
  • Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person
  • Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Intranet Site to act as a resource for other IT staff members
  • Install updates on software throughout the Firm when needed
  • Manage hardware/software inventory
REQUIREMENTS:
  • Bachelor's Degree required
  • 1+ years experience in a professional services or law firm environment
  • Knowledge of Microsoft Office
  • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
  • Knowledge of Zoom, WebEx and Teams Video Conferencing systems