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Specialist Customer Service
4 months ago
**Specialist Customer Service**
**Job ID:** NEW000016
**Area of Talent:** Marketing
**Category:** Marketing
**Shift:** Day Job
**Location:** Las Vegas , NV
**Date Posted:** 02/16/2022
**Property:** DRI Center Crossing
**Job Description**
As a **Customer Service Specialist,** you will be responsible for aligning your performance with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards
This position will answer calls from direct mail inquiries and guests with open-dated packages to book packages and to arrange accommodations and tours for multiple property locations. Assist guests who have booked packages who are wanting to make date changes, and respond to questions concerning their upcoming vacation. You must be able to up-sell and persuade guest to book certain property locations/months according to goals that are established. We are looking for a Customer Care Agent who is self- motivated, goal oriented, customer focused individual that problem solves to find the best solution for the customer.
The ideal candidate for this position will be an experienced, customer service focused, enthusiastic with a positive demeanor that works well within a team. The candidate must be able to multi-task in a fast paced environment.
* Receive calls from guest requesting to arrange dates to their open-dated package.
* Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation.
* Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
* Confirm reservations, tour information, and details of the guest package.
* Address customer concerns and defuse the situation with guest, when needed.
* Handle and resolve situations with dissatisfied guests in a timely manner.
* Receive calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages.
* Assist management with special projects relating to customer service.
* Ensure the privacy and security of confidential information about guests.
* Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
* Able to take Inbound calls for the entire shift with exception of assigned break times.
* Able to sit and work at a desk and on the phone for extended periods of time.
**Qualifications**
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* Must be able to work a variable schedule, including evenings and weekends, based on call center needs.
* Timeshare/hospitality background preferred
* Strong sense of customer service with enthusiastic, energetic, and professional behavior.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits that support Team Member health and financial wellbeing.
At Hilton Grand Vacations, we understand the importance of PTO. After all, were a vacation company We prioritize PTO because time to relax and recharge is vital to Team Members overall health. We believe that by investing in wellness and encouraging time off, we foster growth and happiness. In addition, we offer exclusive discounts at our resorts, so Team Members can take incredible vacations and come back happier and healthier. View our openings at the link in our bio.
