Team Lead Front Desk Agent

3 weeks ago

Dillon, United States Vail Resorts Full time
Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits
  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Summary:

As the Front Desk Associates, you are the face of the hotel You are the first point of contact for all guests to help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Job Specifications:
  • Housing: May Be Available
  • Expected Pay Range: $23.00 / hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry to Intermediate
Job Responsibilities:
  • Work face-to-face with customers
  • Check guests in and out
  • Answer phones
  • Handle all customer needs
  • Maintain a professional appearance and demeanor at all times
  • Help resolve discrepancies with guest bills
  • Other duties as assigned
Job Requirements:
  • Must be able to communicate fluently in English
  • Friendly, strong people skills
  • Strong computer skills


The expected pay range is $23.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506058
Reference Date: 11/16/2024
Job Code Function: Front Office

  • Team Lead Front Desk Agent

    3 weeks ago

    Dillon, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 88A2C0612E2A49AC82DF9F1133D88D68 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    2 days ago

    Dillon, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 819F5C5AB976458DA5114196B4C0C6DA [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    1 month ago

    Dillon, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 788461A358624E3A85674D82D825CCD0 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    2 weeks ago

    Dillon, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: B1341C0ECFCC4BF1BF3D55506321A6DE [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    3 weeks ago

    Dillon, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Agent

    4 weeks ago

    Dillon, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Resort Guest Services Representative

    1 week ago

    Dillon, Colorado, United States Vail Resorts Full time

    Become part of the Vail Resorts team and embark on a rewarding career in hospitality. As a Front Desk Agent, you will play a vital role in creating unforgettable experiences for our guests.Our comprehensive benefits package includes competitive pay, free Epic passes and ski lessons, 40% retail discounts, and opportunities for professional development. We...

  • Guest Experience Coordinator

    1 week ago

    Dillon, Colorado, United States Vail Resorts Full time

    About This Opportunity">We are seeking a highly skilled and motivated Front Desk Agent to join our team at Vail Resorts. As a Front Desk Agent, you will be responsible for providing world-class service to our guests and owners.Job Summary">The successful candidate will have the following job summary:Provide exceptional service to guests and owners;Process...

  • Night Auditor

    1 week ago

    Dillon, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 9C94B98BA9944175BA0A782F4075B983 [Front Desk Agent / Reservations Agent] As a Night Auditor at Vail Resorts, you'll: Comply with guest requests while maintaining both internal and AAA standards; Ensure all charges are posted to maintain profitability; Maintain a clean and safe work area; Follow daily procedures, accurately...

  • Specialist Guest Services Attendant

    1 month ago

    Dillon, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: FC67AD0802C44BFCA738E7F90A0978C9 [Front Desk Agent / Concierge] As a Guest Services Attendant at Vail Resorts, you'll: Be responsible for exceeding guests expectations and ensuring a world class ski resort experience while providing top notch guest service; Greet each guest and provide assistance at the base areas, as well as...

  • Hospitality Ambassador

    2 weeks ago

    Dillon, Colorado, United States Vail Resorts Full time

    Unlock Your Potential in the MountainsVail Resorts offers a dynamic and supportive work environment where you can discover your passion for delivering exceptional guest experiences. Whether you're new to hospitality or looking to advance your career, this role is an excellent opportunity to develop valuable skills and build lasting connections with guests...

  • Hospitality Experience Expert

    1 week ago

    Dillon, Colorado, United States Vail Resorts Full time

    Career opportunities abound at Vail Resorts, where you can grow and develop in a dynamic and supportive environment. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay.With a focus on delivering exceptional customer service, you will work closely with guests, responding to their needs and resolving...

  • Guest Services Sales Agent

    12 hours ago

    Dillon, United States Arapahoe Basin Full time

    Job Type Full-time Description Pay Range: $20.00 - $24.25/hr Status: Full-Time, Seasonal (non-exempt) The Guest Services team at Arapahoe Basin is committed to providing excellent customer service to provide a day worth repeating to every guest we interact with. As a Guest Services Sales Agent & Gate Monitor at Arapahoe Basin, you will participate in all...

  • Retail Team Lead

    7 days ago

    Dillon, Colorado, United States Vail Resorts Full time

    Retail Supervisor OpportunityWe are seeking a highly skilled and motivated Retail Supervisor to join our team at Vail Resorts. As a key member of our sales team, you will be responsible for maintaining exceptional customer service, generating sales, merchandising, and safeguarding company assets.About the JobThe Retail Supervisor is responsible for leading...

  • Security Agent

    1 month ago

    Dillon, United States MSCCN Full time

    Create Your Experience of a Lifetime Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can...

  • Mountain Retreats Customer Experience Specialist

    4 days ago

    Dillon, Colorado, United States Summit County Mountain Retreats Full time

    Job Summary">We are seeking a skilled and charismatic Guest Services Agent to join our team at Summit County Mountain Retreats. This role involves handling all aspects of guest communication, ensuring seamless customer experiences from start to finish.About the Role:">You will be responsible for responding to reservation inquiries, managing guest...

  • Resort Hospitality Professional

    1 week ago

    Dillon, Colorado, United States Vail Resorts Full time

    Job SummaryWe are seeking a highly skilled and friendly Front Desk Associate to join our team at Vail Resorts. As the first point of contact for all guests, you will provide a warm welcome and ensure a memorable stay.Key ResponsibilitiesWork face-to-face with customersCheck guests in and outAnswer phonesHandle all customer needsMaintain a professional...

  • Cleanliness Expert

    7 days ago

    Dillon, Montana, United States Town Pump Full time

    About the RoleWe are seeking a dedicated and customer-focused Cleanliness Expert to join our team at Town Pump. As a key member of our housekeeping department, you will play a vital role in ensuring that our guests have an exceptional experience during their stay.Key ResponsibilitiesRoom Cleaning: Clean guest rooms to Town Pump's operational standards,...

  • Maintenance Team Lead Weekend Shift

    2 months ago

    Dillon, United States Precision Castparts Corp Full time

    With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly Maintenance Technician, Team Lead, Team Leader, Maintenance, Weekend, Producer, Business Services

  • Maintenance Team Lead Weekend Shift

    1 month ago

    Dillon, United States Precision Castparts Corp Full time

    With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly Maintenance Technician, Team Lead, Team Leader, Maintenance, Weekend, Producer, Business Services