Hospitality Ambassador

Unlock Your Potential in the Mountains

Vail Resorts offers a dynamic and supportive work environment where you can discover your passion for delivering exceptional guest experiences. Whether you're new to hospitality or looking to advance your career, this role is an excellent opportunity to develop valuable skills and build lasting connections with guests from around the world.

As a Front Desk Agent, you will be the first point of contact for all guests, making their stay a memorable one. You will work face-to-face with customers, checking them in and out, answering phones, and handling all their needs. With strong people skills and a friendly demeanor, you will provide seamless service and resolve any discrepancies with guest bills. Additionally, you will maintain a professional appearance and help guests navigate our resort's amenities and services.

This role offers a competitive compensation package, including a salary range of $20.00 - $22.04 per hour. You will also receive free pass(es) and ski lessons, 40% retail discounts, and wellness benefits to fuel your success. With over 40 resorts across three continents, Vail Resorts provides endless opportunities for growth and development. Our Epic Service training and development experience will equip you with the skills and knowledge needed to excel in your role and beyond.

You will have access to various employee benefits, including Employee Perks: free passes for employees, discounted lift tickets for friends and family, and free ski lessons. You will also enjoy MORE Employee Discounts: on lodging, food, gear, and mountain shuttles. Furthermore, you will be eligible for a 401(k) Retirement Plan, Employee Assistance Program, and Referral Program. To learn more about these benefits, please review our Benefits Eligibility Summary.

About This Role

As a Front Desk Agent, you will be responsible for working in a fast-paced environment, ensuring seamless customer service, and maintaining a positive atmosphere. Your strong communication skills, attention to detail, and ability to multitask will enable you to excel in this role. If you are a team player with a passion for delivering exceptional guest experiences, we encourage you to apply.

Key Responsibilities:

• Work face-to-face with customers
• Check guests in and out
• Answer phones
• Handle all customer needs
• Always maintain a professional appearance and demeanor
• Help resolve discrepancies with guest bills

Requirements:

• Must be able to communicate fluently in English
• Friendly, strong people skills
• Somewhat strong computer skills

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