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Clinical Operations Manager

4 months ago

Fishers, United States Urology of Indiana Full time

About the RoleOversee all functions of various sites of the practice, including front and back office as well as provider activity, make recommendations for improvement and implement change as necessary.What You'll Be DoingDirect and supervise staff at assigned site locations.Analyze requisitions, purchases, and other business information.Assist Human Resources with recruitment to ensure adequate staffing.Evaluates performance of personnel and completes evaluations in accordance with theEmployee Handbook.Adjusts schedules as needed during personnel absences; monitors attendance.Prepares daily, weekly and monthly assignments in accordance with the policies and procedures of Urology of Indiana.Develop and maintain protocols for all office functions performed in site locations.Review weekly time records of office staff; monitor overtime.Serves as a resource to all members of departments and ancillary sites as needed.Serves as a liaison between physicians and other clinical operations managers to facilitate and resolve daily operational needs.Advise the Chief Operating Officer of any potential concerns/problems at any of the site locations of the practice.Maintain positive and professional attitude with all internal and external customers.Manage physician templates, schedules and staffing needs.Support provider on-call and after hour needs as they arise.Act as liaison between hospitals, surgery centers and other clinical/non-clinical facilities and partners and supporting patient, provider and Administration needs.Serve in various capacities on strategic planning teams and committees.Assist in scheduling medical students and residents to shadow with physicians as needed.Other duties as assigned.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What We Expect from YouFormal training in a clinical or medical discipline.Five plus years' experience in the medical/clinical/hospital setting; previous management or leadership experience preferred.Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.Mathematical Skills Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should have knowledge of basic computer software.Other Skills and Abilities Knowledge of medical credentialing and the provider enrollment processRequires project management skillsRequires great attention to detail and organizationAbility to develop and maintain effective relationship with physicians, staff, leadership and external entities.Proficiency in Microsoft Office software, CAQH, various verification sitesReliability, ability to multi-task and provide high-level problem solving skillsAbility to maintain strict confidentialityPlan, coordinate, implement services to support the medical providersAbility to work independentlyAbility to work under pressurePhysical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.TravelTravel is primarily local during the business day. Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand. What We are Offer YouAt U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"CompassionMake Someone's DayCollaborationAchieve Possibilities TogetherRespectTreat people with dignityAccountabilityDo the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.About US Urology PartnersU.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.