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Hotel Operations Manager

2 months ago

Fishers, Indiana, United States Loudoun Hospitality Management LLC Full time
Job Summary

The Hotel General Manager will oversee and coordinate the operations of the hotel, providing quality service and accommodations to hotel guests.

Key Responsibilities
  • Recruits, interviews, hires, and trains new hotel staff.
  • Oversees the daily operations and staffing of the hotel.
  • Provides constructive and timely performance evaluations.
  • Handles coaching, counseling, and termination of employees in accordance with hotel policy.
Hotel Operations

Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.

Greets and welcomes guests.

Works to resolve issues or problems that guests may experience.

Handles special requests and accommodations.

Inspects facilities to ensure compliance with applicable standards and regulations.

Ensures maintenance issues are addressed in a timely manner.

Financial Management

Analyzes financial information; plans and facilitates purchases.

Coordinates services with outside suppliers, vendors, travel agencies, and event planners.

Marketing and Promotion

Develops and maintains a marketing strategy to promote the hotel and services, especially convention and business functions.

Requirements
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Extensive knowledge of hotel and hospitality industry.
  • Proficient with Microsoft Office Suite or related software.
Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Prolonged periods of standing at reception.

Must be able to lift up to 25 pounds at times.

Benefits
  • Employee Referral Program
  • Quarterly Bonus Program
  • Merit Increase
  • Paid Time Off
  • Marriott Travel Discount
  • Medical, Dental, Vision
Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum of 5 years of experience in hotel management, with at least 2 years in a General Manager or similar leadership role.

Base Salary starts at $55,000 and increases based on years of service in hotel management.

We are looking for a leader with proven track record of success in hotel operations, revenue management, and guest service excellence.

This property is scheduled for renovation in the Fall of 2024 which will greatly enhance the product. Our team is extremely excited for this opportunity and we look forward to your interest in this position