Customer Service Representative

4 months ago

Lee, United States Lee County Tax Collector Full time

Job Type

Full-time

Description

**Salary Information - Starting Hourly Rate of $17.50**

Do you thrive in a fast-paced, customer focused environment? Look no further than the Customer Service Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community through helping with a variety of tasks, such as Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions. You will wear many hats and no 2 days will be the same. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.
In addition to Competitive Pay, this position is eligible for a variety of benefits including:

  • WORK LIFE BALANCE: Paid Time Off & Holiday pay
  • HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
  • SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
  • INSURANCE: Company paid Life Insurance
  • OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets
  • LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
  • ADDED VALUE: Training & Development Program, Tuition Reimbursement
Job Summary

The LCTC Customer Service Representative provides a full range of service delivery activities that support the Customer Service team and engage our customers. The representative contributes to the smooth operations of the service center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.

Main Responsibilities
  • Provides guidance to customers regarding tax collector services and procedures; processes payments in person, by drop off, or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
  • Performs cashiering functions; verifies to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
  • Responds to customer requests or concerns, research problems and initiates problem resolution.
  • Participates in the of driver license services including fingerprinting, vision, oral and driving tests; inspects applicant vehicle vin numbers and records odometer reading
  • Performs general clerical tasks; maintains and updates customer records.
  • Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
  • Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
  • Perform other duties as directed.


Requirements

1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required.

2. Bachelor's degree in business management or related field and ability to speak a second language preferred

3. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

FLSA Status Description

Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Salary Description

Starting Hourly Rate of $17.50

  • Customer Service Representative

    4 weeks ago

    Lee, United States Domino's Pizza LLC Full time

    Customer Service Representative (CSR) Customer Service Representative:50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder. Daily Routine: Greet customers...

  • Customer Service Representative

    1 month ago

    Lee, Florida, United States Lee County Tax Collector Full time

    Job SummaryThe Lee County Tax Collector is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our customers, ensuring that their needs are met and exceeded.Main ResponsibilitiesProvide guidance to customers regarding tax collector services and...

  • Customer Service Representative

    4 weeks ago

    Lee, Florida, United States Lee County Tax Collector Full time

    Job Type: Full-timeDescription**Salary Information - Starting Hourly Rate of $17.50**Are you a customer-focused individual looking for a challenging role in a fast-paced environment? We are seeking a Customer Service Representative to join our team at the Lee County Tax Collector. In this position, you will be responsible for providing exceptional service to...

  • Customer Service Ambassador

    1 month ago

    Lee, Massachusetts, United States Domino's Full time

    Customer Service RepresentativeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Domino's. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution skills.Key...

  • Customer Service Specialist II

    2 weeks ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Customer Service Specialist II #Full Time The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include...

  • Universal Banker

    4 weeks ago

    Fort Lee, New Jersey, United States Unity Bank Full time

    Job SummaryThe Universal Banker position at Unity Bank is a dynamic role that requires excellent customer service skills and a strong understanding of the bank's products and services. As a key member of our team, you will be responsible for providing exceptional customer experiences, identifying and developing sales opportunities, and maintaining a...

  • Customer Service, General Labor, Management

    3 weeks ago

    Lee, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. At CHS, we are creating connections to empower...

  • Outside Sales Representative

    4 weeks ago

    Lee County, United States AKE Safety Equipment Full time

    Job DescriptionJob Description $90,816+ a year - CommissionBe sure to read this entire ad before you complete the online application on our website.CompanyFounded in 1989, AKE Safety Equipment has evolved into a market-leading fire safety equipment manufacturing and sales company, which operates on a national scale with a large network of dealers and sales...

  • Outside Sales Representative

    2 weeks ago

    Lee County, United States AKE Safety Equipment Full time

    Job DescriptionJob Description $90,816+ a year - CommissionBe sure to read this entire ad before you complete the online application on our website.CompanyFounded in 1989, AKE Safety Equipment has evolved into a market-leading fire safety equipment manufacturing and sales company, which operates on a national scale with a large network of dealers and sales...

  • Dining Services Attendant

    3 weeks ago

    Lee, Florida, United States Love's Travel Stops Full time

    Job SummaryWe are seeking a highly motivated and friendly individual to join our team as a Dining Services Attendant at Love's Travel Stops. As a key member of our team, you will be responsible for providing exceptional customer service, preparing and maintaining food products, and ensuring the safety and happiness of our customers.Key ResponsibilitiesWin...

  • Warehouse Worker

    4 weeks ago

    Lee, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend...

  • Retail Sales Associate

    4 days ago

    Robert Lee, Texas, United States Family Dollar Full time

    Family Dollar Retail Sales Associate Job OverviewServe as a key ambassador for Family Dollar, providing exceptional customer service and ensuring a seamless shopping experience for our customers.

  • Sales Associate

    4 weeks ago

    Lee, Massachusetts, United States Carter'sOshKosh Full time

    About Carters/OshKoshCarters/OshKosh is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip Hop, and Little Planet brands. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.Job SummaryWe are seeking a Sales Associate to join our...

  • Cashier - Service Associate PT

    2 months ago

    Lee, United States Rite Aid Full time

    Rite Aid Corp. - 58 Calef Highway [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...

  • Package handler

    4 weeks ago

    Lee, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURESeasonal Airport Warehouse WorkerUPS Quick ApplyApplying for this role online is quick and easy!The steps are simple:1) Provide some basic information to start the application process.2) Watch a short video to see what the job is like.3) Complete our online application process and schedule a biometric appointment.4) Attend a biometric...

  • Patient Services Specialist

    6 days ago

    Fort Lee, United States 61st Street Service Corp Full time

    The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an...

  • Patient Services Specialist

    3 days ago

    Fort Lee, United States 61st Street Service Corp Full time

    The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an...

  • Sales Representative

    4 weeks ago

    Fort Lee, United States Insight Global Full time

    A client of Insight Global is looking for a Jr. Sales Representative to join their team in Fort Lee, NJ. They are a world leader in distribution & supply of chemicals and other raw materials.This individual will work with our senior members to help develop markets and drive revenue. A successful candidate will have tremendous opportunity for career growth....

  • Junior Sales Representative

    4 weeks ago

    Fort Lee, United States Insight Global Full time

    A client of Insight Global is looking for a Jr. Sales Representative to join their team in Fort Lee, NJ. They are a world leader in distribution & supply of chemicals and other raw materials. This individual will work with our senior members to help develop markets and drive revenue. A successful candidate will have tremendous opportunity for career growth....

  • Driver Helper

    4 weeks ago

    Lee, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...