Front Desk Associate

1 month ago

Danbury, United States Ethan Allen Full time

Location:

Front Desk Associate in Danbury, CT at Ethan Allen Global Inc. **Experience:**

Not Specified WHO WE ARE

From a small corner of Vermont to a place in the global economy, weve builtand earnedour reputation as the quintessential American brand. Were also one of the worlds leading interior design authorities, operating approximately 300 Design Centers in 14 countries on three continents, and combining cutting-edge design technology with the kind of personal service that never goes out of style.

HOW WE WORK

We hire the best of the best and encourage them to do world-class work together. Our associates are encouraged to grow and take on new challenges, equipping themselves for even more fulfilling roles as their career journey progresses. Add a sense of community that inspires people to support one another, plus excellent compensation, and flexible schedules, and you have a recipe for long-lasting career satisfaction.

WHAT MATTERS TO US

We still make about 75% of our products in our own North American workshops, ensuring quality from product concept to design to manufacturing to delivery. We're proud to be champions of fair working conditions, economic opportunity, and sustainability, both within our own walls and for the artisans who craft our unique products.

**Job Description**

Requisition ID: 011187 **Essential Functions:**

* Answer the phone and operate the telephone switchboard

* Greet and welcome all guests in a professional and hospitable manner

* Register guests and assign them a guest room

* Have a thorough working knowledge of hotel property management system, Opera

* Verify customers' credit, and establish how the customer will pay for their bill

* Keep records of room availability and guests' accounts using the specified computer system Opera

* Working knowledge of all rates, packages, and booking restrictions

* Review the reservation transaction reports daily

* Compute bills and collect payments from guests

* Issue room keys and help guest get all of their luggage to their rooms

* Have full knowledge of all parking options and charges, always offering luggage assistance

* Monitor guest accounts and post charges

* Review accounts and charges with guests during the check out process

* Contact housekeeping or maintenance staff when guests report problems

* Advise housekeeping staff when rooms have been vacated and are ready for cleaning

* Keep in contact with housekeeping to keep accurate records of room status

* Professionally handle guest complaints, solving problems, and follow up using EA service culture standards, apologize and emphasize with guests when responding complaints

* Receive and expedite all guest messages, faxes, packages and mail received

* Verify and update room rates

* Make and confirm reservations over the phone and those submitted online

* Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions

* Record guest comments or complaints, referring customers to managers as necessary

* Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained

* Recording and setting wake up calls

* Handle all lost and found inquiries efficiently and professionally, following proper guidelines

* Deposit guests' valuables in hotel safes or safe-deposit boxes

* Responsible for safekeeping and issuance of keys

* Responsible for handling department banks

* Date-stamp, sort, and rack incoming mail and messages

* Attend weekly department meetings

* Devise packages and other deals for the upcoming periods

* Updating and maintaining the website- especially when it comes to special stay packages and deals

* Be informed of all events taking place at the hotel on a daily basis

* Yield Management implementation

* Posting bills and charges to the accounts of small groups

* Answer questions for guests both at the front desk and over the phone

* Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items

* Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation

* Keep log of all maintenance problems and inform houseperson of said problems

* Responsible for emergency response and evacuation according to company emergency procedures manual

**Job Requirements**

**Hotel Specific Essential Functions:**

* Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.

* Ability to comply with all hotels policy and procedures.

* Willingness to work weekends, holidays, and/or flexible hours

* Ability to lift 30 lbs.

* Ability to stand for 8 hrs length of time

* Ability to bend frequently during a shift

* Ability to work on a computer for 8 hours day.

* Ability to read, write, understand and speak English

Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer.

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