![Resources For Human Development](https://media.trabajo.org/img/noimg.jpg)
Patient Service Representative
1 month ago
Job Type Full-timeDescription ***THIS IS NOT A REMOTE POSITION*** Job title PATIENT SERVICE REPRESENTATIVE - Primary Care #FPCN-PSRHA-07262024 Reports to CENTER DIRECTOR LocationHealth AnnexWoodland Village Plaza6120-B Woodland AvePhiladelphia, PA 19142*Site location may change as neededProgram Summary The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person - mind, body & spirit. The network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities. We are a network of 3 comprehensive health centers, one convenient care center and six school-based health centers in Philadelphia. Today, FPCN serves more than 15,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health. FPCN is opening Philadelphia's First Birth Center; its collaborating hospital is the University of Pennsylvania Hospital. This brand new 30,000 sq ft space will feature exam rooms, birthing suites, community meeting rooms and a gorgeous community garden park. The Family Health and Birthing Center will provide full prenatal, birth, and postpartum care in Southwest Philadelphia. Services include education on nutrition, exercise, childbirth preparation, breastfeeding, infant, and self-care; and mental health and substance abuse therapy for those who need it. These services will be provided by interdisciplinary teams of professionals led by nurse midwives and doulas, including behavioral health specialists, addiction counselors, social workers, and registered nurses. Additional services will include transportation assistance; lactation counseling; prenatal and parenting education; legal services; and complementary mind/body services, such as yoga, massage, and meditation. All staff will have training in anti-racism, justice, diversity, and inclusion (A-JEDI), trauma-informed care, and sanctuary model practices. Position Summary ***THIS IS NOT A REMOTE POSITION*** Upholds the health center mission by assuring that patients receive HEALTH CARE that are competent, caring, and meets with a high degree of satisfaction.Team members are expected uphold the health center mission by assuring that patients receive HEALTH CARE that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.Essential Duties and FunctionsAssist in the courteous and efficient management of connecting clients and guests who are physically in the office and those individuals who are on the phone with the appropriate services and/or staff in a timely and accurate manner.Initiate services for primary care clients which involve: signing-in, updating basic demographic information, confirming payment method, validating health insurance coverage, and preparing necessary paperwork. Additional services may be warranted depending on the client's status new or established and if the client seeks more specialized services.Manage phone calls coming in to the front desk by directing calls to appropriate staff members and facilitating documentation of messages (i.e. electronic, hand-written).Schedule appointments for primary care clients.Call clients shortly before their scheduled visit to remind them to keep their appointment.Constantly update and utilize pertinent information about the health insurance carriers that the Practice accepts.Insure all patient billing forms are correct, accurate and batched according to the patient sign in sheet on a daily basis.Initiate and further assist in fee assessing applicable clients, which includes utilizing the Practice's sliding fee schedule. Perform cash collection and reconciliation of all patient fees.Maintain client charts - both written and electronic.Provide additional clerical tasks: filing, typing, faxing, and copying documentsOpen and distribute mail immediately upon receipt daily.Facilitate the ordering of office/janitorial and medical supplies for Abbottsford or Falls sites.Maintain client confidentiality in both written and verbal formats.Initiate the enforcement of the Practice's Late Policy for primary care clients.Possess exemplary knowledge of and enforce all Practice policies and procedures that impact the work of the receptionist and front desk. Adhere to OSHA guidelines.Assisting in coordinating utilization of the Practice's transportation services.Work in partnership with the Administrative Assistant who also functions as a receptionist.Serve as receptionist at the Practice when deemed necessary.Take primary responsibility for securing the building at the close of the business day.Participate in relevant internal committees.QualificationsOne (1) year in a PRIMARY HEALTH CARE FACILITYPrevious experience with an Electronic Practice Management systemHigh School Diploma/GEDMedical Assistant CertificationGood intermediate mathematics skillsFamiliarity with medical terminologyComputer Competency with proficiency in word processingHighly reliable and dependableExemplary skill at managing multiple tasks simultaneouslyHigh level of patience, courtesy, and concentrationOutstanding interpersonal skillsOutstanding verbal and written communication skills as well as listening skillsAbility to work well in a teamExemplary problem solving and conflict resolution skillsExhibit behaviors that align with RHD/FPCN's organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those valuesSupport FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.Ability to build and maintain positive and professional relationships based on respect, trust, and safety.Ability to create a space for staff and those we serve to feel physically and emotionally safe.Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.Ability to work effectively as a team memberHighly responsible and reliable as well as courteousUnconditional ability to maintain patient confidentialityExemplary organizational skills and ability to prioritizeWorking conditions Hazard and Atmospheric Conditions Exposure to Loud Noise Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status. Vaccine Mandate: Family Practice & Counseling Network (FPCN), a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers per Philadelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.RequirementsPhysical requirements Lifting Requirements Light: exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time. Physical Requirements Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move) Salary Description $16.00 - $20.50 per hour based on experience
-
Patient Service Representative
3 months ago
Philadelphia, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
4 weeks ago
Philadelphia, United States Healthcare Outcomes Performance Company Full timePromptly greets and acknowledges patients. Informs M - As and Providers of the patient's arrival. Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed. Ins Patient, Representative, Service, Insurance, Healthcare, Retail, Medical
-
Patient Service Representative
2 months ago
Philadelphia, United States Solis Mammography Full timePatient Service Representative Looking to elevate your career? Join us! Location: Philadelphia, PA Hours: Monday - Friday w/Rotating Saturdays - 7:30 - 4:00pm put must be willing and able to cover 7:00am - 3:30pm when needed. Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic...
-
Patient Service Representative
3 weeks ago
Philadelphia, United States Solis Mammography Full timePatient Service Representative Looking to elevate your career? Join us! Location: Philadelphia, PA (Chestnut St.) Hours: Monday-Thursday 7am-7:15pm/Friday 7am-5pm/Every Saturday 7:30am-4pm Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling;...
-
Patient Service Representative
1 month ago
Philadelphia, United States Solis Mammography Full timePatient Service Representative Looking to elevate your career? Join us! Location: Philadelphia, PAHours: Monday - Friday 8am-5pm Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology preferred; Ability...
-
Patient Service Representative
2 days ago
Philadelphia, United States JobRialto Full timeSummary: The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities. Job Description: Answers...
-
Patient Services Representative
2 months ago
Philadelphia, United States Pediatric Dental Associates Full timeOverview: Pay: $14-$16/hour Pediatric Dental Associates is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient...
-
Patient Services Representative
15 hours ago
Philadelphia, Pennsylvania, United States Redeemer Health Full timeJob Summary:We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Redeemer Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive and personalized experience for our patients.Key Responsibilities:Answering...
-
Patient Financial Services Representative
22 hours ago
Philadelphia, Pennsylvania, United States Rothman Orthopaedics Full timeJob SummaryRothman Orthopaedics is seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will be responsible for receiving and resolving patient billing-related inquiries, including self-pay, high-deductible, past due accounts, and refunds.Key ResponsibilitiesRespond to patient billing inquiries in...
-
Patient Services Representative
2 days ago
Philadelphia, United States Good Shepherd Rehabilitation Network Full timeJOB SUMMARY Schedule and confirm patient appointments. Compile and record medical charts, reports, and correspondence. Answer telephones, and direct calls to appropriate staff. Receive and route messages and documents to appropriate staff. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Instruct patients to complete...
-
Patient Services Representative
2 months ago
Philadelphia, United States Spectrum Health Services, Inc. Full timeJob DescriptionJob Summary:The incumbent for this position provides services to patients arriving for medical and dental services and handles the patient scheduling, check in and registration and process. This position is the first point of contact for the organization. The Patient Service Representative must have interpersonal skills and critical thinking...
-
Patient Service Representative
4 weeks ago
Philadelphia, United States Resources for Human Development Full timeJob DescriptionJob DescriptionDescription:***THIS IS NOT A REMOTE POSITION***Job titlePATIENT SERVICE REPRESENTATIVE - Primary Care#FPCN-PSRHA-07262024Reports toCENTER DIRECTORLocationHealth AnnexWoodland Village Plaza6120-B Woodland AvePhiladelphia, PA 19142*Site location may change as neededProgram SummaryThe Family Practice & Counseling Network (FPCN)...
-
Patient Service Representative
2 days ago
Philadelphia, United States Resources For Human Development Full timeDescription ***THIS IS NOT A REMOTE POSITION***Job title PATIENT SERVICE REPRESENTATIVE - Primary Care #FPCN-PSRHA-07262024 Reports to CENTER DIRECTOR Location Health Annex Woodland Village Plaza 6120-B Woodland Ave Philadelphia, PA 19142 *Site location may change as needed Program Summary The Family Practice & Counseling Network (FPCN) provides...
-
Patient Services Representative
2 months ago
Philadelphia, United States Spectrum Health Services, Inc. Full timeJob Description Job Summary: The incumbent for this position provides services to patients arriving for medical and dental services and handles the patient scheduling, check in and registration and process. This position is the first point of contact for the organization. The Patient Service Representative must have interpersonal skills and critical thinking...
-
Patient Services Representative
2 months ago
Philadelphia, United States Spectrum Health Services, Inc Full timeJob DescriptionJob DescriptionJob Summary:The incumbent for this position provides services to patients arriving for medical and dental services and handles the patient scheduling, check in and registration and process. This position is the first point of contact for the organization. The Patient Service Representative must have interpersonal skills and...
-
Patient Service Representative
2 months ago
Philadelphia, United States JobRialto Full timeDescriptionJob Duties:Check patient in/out, schedule patients for appointments with practice, specialist, radiology, etc. Answer/triage patient calls. Work In basket and do call backs. Referrals, precerts, scanning.Healthcare Customer Service and EPIC experience highly preferred.Job Requirements:1+ year minimum experience required.Healthcare Customer Service...
-
Patient Service Representative
1 month ago
Philadelphia, United States JobRialto Full timeDescription Job Duties: Check patient in/out, schedule patients for appointments with practice, specialist, radiology, etc. Answer/triage patient calls. Work In basket and do call backs. Referrals, precerts, scanning. Healthcare Customer Service and EPIC experience highly preferred. Job Requirements: 1+ year minimum experience required. Healthcare Customer...
-
Patient Services Representative
1 week ago
Philadelphia, Pennsylvania, United States Temple Health Full timePosition OverviewThe Patient Interviewer plays a crucial role in ensuring that patients are accurately and efficiently registered for healthcare services.Key ResponsibilitiesCollects and processes all necessary registration, billing, and related information from patients in various departments including Admissions, Outpatient, Radiology, and...
-
Patient Service Rep
3 weeks ago
Philadelphia, United States CapLeo Global Full timeTitle: Patient Service Representative Location: Philadelphia, PA Shift: 8:00 AM - 5:00 PM Duration: 13 weeks (Possible extension) - 40 guaranteed hours Pay Rate: To Be discussed on Call Job Duties: Greeting and directing patients to examination rooms. Scheduling patient appointments and making reminder calls. Informing patients about delays and waiting...
-
Patient Service Coordinator
24 hours ago
Philadelphia, Pennsylvania, United States JobRialto Full timeJob Summary:JobRialto is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, scheduling appointments, and handling patient calls.Key Responsibilities:Check patients in and out, and schedule appointments with healthcare...