Patient Services Representative

3 months ago


Philadelphia, United States Spectrum Health Services, Inc. Full time

Job DescriptionJob Summary:The incumbent for this position provides services to patients arriving for medical and dental services and handles the patient scheduling, check in and registration and process. This position is the first point of contact for the organization. The Patient Service Representative must have interpersonal skills and critical thinking to be successful in this position. The PSR serves as an important member of the Patient Centered Medical Home (PCMH) care team in ensuring appropriate data capture and accuracy of front-end processes and timely communication with the patient and the care team members.Essential Functions (Medical):Informs patient prior to visit about the fee assessment process or co-paysPerforms patient pre-registration function and runs eligibility reports to determine insurance coverage.Verifies third-party insurance coverage via on-line verification or telephone.Receives and acknowledges all health center patients and visitors.Maintains and verifies patient schedule.Reviews sections of the patient information forms.Collects all co-payments or initial fees from patients prior to the patient seeing the provider.Obtains patient's signature on health care forms (for example, Medicaid and Medicare Authorization Forms, etc.).Scan patient's identification and insurance Cards into the EMR SystemServices a minimum of 35 to 40 patients daily.Schedules appointments in the EMR System.Backfills the Medical Assistant to record messages for providers (for ex: RX refills, pharmacy, calls from other health care providers, etc.)Handles and processes a high volume of phone calls (70-80 a day)Places calls to patients to remind them of their appointments.Contact patients who have missed their appointments, ascertain why, and reschedule if necessary.Facilitates scheduling referral appointments for patients if needed.Inputs data into computer system on an as needed basisProvides printed patient instructions, community resources, clinical visit summary and any lab, diagnostic study, or referral orders.Performs batching process and real time check out to include creation of daily batch and end of day batch reconciliation.Assist with scheduling activities to support improving patient access including no show reports and care gap report.Makes change and issues a receipt to the patient.Registers and updates patient, emergency contact, financial and insurance informationProcesses referrals on an as needed basisPerforms other duties as assignedExperience and SkillsQualifications/Experience:General education degree or high school diplomaThree (3) to five (5) years' experience in medical settingKnowledge of medical and terminology, procedures, and diagnosisKnowledge of computer and relevant software applications (Microsoft Suite EMR)Knowledge of general administrative and clerical proceduresWorking knowledge of medical insurance



  • Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    Job Title: Patient Service RepresentativeWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Resources For Human Development. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Service Representative will be...


  • Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    Job Title: Patient Service RepresentativeAt Resources For Human Development, we are seeking a highly skilled and compassionate Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Service Representative will...


  • Philadelphia, United States Drexel University Full time

    The Patient Service Representative is responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries. Essential Functions Manages all aspects of patient appointments, i Patient, Representative, Service, Retail, Insurance, Education, Registration, Payment


  • Philadelphia, Pennsylvania, United States Solis Mammography Full time

    {"title": "Patient Service Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Solis Mammography. As a Patient Service Representative, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesRegister...


  • Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    Job Title: Patient Service RepresentativeAt Resources For Human Development, we are seeking a highly skilled and compassionate Patient Service Representative to join our team. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Service Representative...


  • Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    Job Title: Patient Service RepresentativeJoin our team at Resources For Human Development as a Patient Service Representative, where you will play a vital role in ensuring the smooth operation of our healthcare facilities. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our...


  • Philadelphia, Pennsylvania, United States Resources For Human Development Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Resources For Human Development. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. You will be the first point of contact for patients and...


  • Philadelphia, Pennsylvania, United States Redeemer Health Full time

    OverviewAt Redeemer Health, we value diversity and inclusion in our workforce. Our team is dedicated to providing exceptional care to our patients, and we're looking for a motivated individual to join us as a Patient Services Representative. As a member of our team, you'll have opportunities for professional growth and development, including education...


  • Philadelphia, Pennsylvania, United States ZOLL LifeVest Full time

    Job DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest...


  • Philadelphia, United States Solis Mammography Full time

    Patient Service Representative Looking to elevate your career? Join us! Location: Philadelphia, PA Hours: Monday - Friday w/Rotating Saturdays - 7:30 - 4:00pm put must be willing and able to cover 7:00am - 3:30pm when needed. Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic...


  • Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to delivering exceptional patient care and advancing medical research and education.As a Patient Services Representative, you will play a vital role in our team, collaborating with healthcare professionals to provide top-notch care to our patients.Key Responsibilities:Provide exceptional patient service and supportCollaborate with...


  • Philadelphia, United States Solis Mammography Full time

    Patient Service Representative Looking to elevate your career? Join us! Location: Philadelphia, PA Hours: Monday - Friday w/Rotating Saturdays - 7:30 - 4:00pm put must be willing and able to cover 7:00am - 3:30pm when needed. Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience...


  • Philadelphia, United States Solis Mammography Full time

    Patient Service Representative Looking to elevate your career? Join us! Location: Philadelphia, PA Hours: Monday - Friday w/Rotating Saturdays - 7:30 - 4:00pm put must be willing and able to cover 7:00am - 3:30pm when needed. Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred;...


  • Philadelphia, United States JobRialto Full time

    Job Description:We are seeking a highly skilled Patient Services Representative (PSR) to join our team. The ideal candidate will work closely with hospital services, medical staff, and administration to ensure the highest level of patient care. This role demands a proactive approach to quality control and performance improvement, especially in the areas of...


  • Philadelphia, United States JobRialto Full time

    Summary: The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities. Job Description: Answers...


  • Philadelphia, Pennsylvania, United States Tower Health Full time

    About the RoleThe Patient Services Representative is a vital member of our team, responsible for ensuring seamless patient registration, scheduling, and customer service experiences. This role requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.Key ResponsibilitiesRegister patients and...


  • Philadelphia, Pennsylvania, United States Redeemer Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Services Representative to join our team at Redeemer Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswering phone calls and responding to patient inquiriesScheduling...


  • Philadelphia, Pennsylvania, United States Redeemer Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Services Representative to join our team at Redeemer Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesAnswering phone calls and responding to patient inquiriesScheduling...


  • Philadelphia, United States Pediatric Dental Associates Full time

    Overview: Pay: $14-$16/hour Pediatric Dental Associates is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient...


  • Philadelphia, Pennsylvania, United States Tower Health Full time

    About the RoleThe Patient Services Representative is a vital member of our team at Tower Health, responsible for providing exceptional patient care and administrative support. This role requires a unique blend of clinical knowledge, technical skills, and excellent communication abilities.Key ResponsibilitiesPatient Registration and Scheduling: Accurately...