Customer Service Representative

3 days ago

Honolulu, United States V-Thru Full time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for our customers. If you are passionate about client services and enjoy helping others, we encourage you to apply.

Responsibilities

  • Provide outstanding customer support through various channels including phone, email, and chat.
  • Analyze customer inquiries and provide accurate information or solutions in a timely manner.
  • Maintain a high level of phone etiquette while interacting with clients.
  • Document customer interactions accurately through data entry into the system.
  • Communicate effectively with clients to understand their needs and resolve any issues.
  • Assist multilingual customers by providing support in their preferred language when applicable.
  • Collaborate with team members to improve service delivery and client satisfaction.
Experience
  • Previous experience in customer service or client services is preferred.
  • Strong communication skills in English; bilingual or multilingual abilities are a plus.
  • Proficiency in data entry and familiarity with customer support software is advantageous.
  • Ability to analyze situations and provide effective solutions quickly.
  • A positive attitude and willingness to learn are essential for success in this role.
Join us in delivering exceptional customer experiences while growing your skills in a supportive environment

Job Type: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Expected hours: No less than 40 per week

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Experience:
  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Schedule:
  • Monday to Friday
Education:
  • High school or equivalent (Required)
Work Location: Remote

At Awning, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We're looking for a highly skilled customer service representative with moderate technical proficiency to join our team and to handle inbound and outbound phone calls, and email requests using a friendly, helpful approach.

The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. Configuring and packing ordered devices will also be a portion of the role.

Objectives of this role
  • Manage a large volume of inbound and outbound calls, and emails with knowledge and efficiency
  • Identify and address customer needs, with a goal of total satisfaction
  • Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
  • Follow company guidelines and procedures for communications with minimal supervision
  • Recommend improvements to company processes for efficiency
Responsibilities
  • Build expert, dynamic knowledge of the company's products and services
  • Conduct research with available resources to satisfy customer inquiries
  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
  • Respond quickly, professionally, and accurately to customer inquiries regarding orders, status, complaints, returns, and warranties
  • Configure devices using internal tools based on customer specifications
  • Pack orders for devices and accessories.
Required skills and qualifications
  • High school diploma or equivalent
  • Moderate technical skills
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems, alleviate conflicts, and escalate tactfully
  • Ability to work individually and as a team member
Preferred skills and qualifications
  • Experience with Zendesk and/or Confluence
  • Basic networking and serial communication knowledge
  • Familiarity with medical devices such as vitals monitors
Job Type: Full-time, Part-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 8 hour shift
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer Service: 1 year (Required)

Work Location: Remote

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