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ServiceNow Developer/Administrator

3 months ago

West Valley City, United States Kesta IT Full time

Come build, innovate, disrupt, and thrive

K?STA I.T. is actively seeking a ServiceNow Developer for an immediate full-time opportunity with our industry leading client.

Are you on the lookout for a unique career opportunity that offers growth at a stable yet fast growing company with the chance to earn life-changine equity? If you're eager to contribute to a thriving and stable organization while maintaining your confidentiality, continue reading.

Job Description

We are looking for a talented and driven ServiceNow Administrator/Developer to join our dynamic team. In this role, you'll be instrumental in optimizing business processes, implementing solutions, and maintaining the ServiceNow platform to deliver value through automation and scalability.

How You'll Contribute

- Develop and implement automation components to streamline business processes, reducing the need for extra staffing.

- Ensure employees and service delivery partners can easily locate and prioritize their assigned tasks.

- Improve visibility of ongoing, completed, and scheduled work by project, unit, and customer account.

Key Responsibilities

- Stay current with ServiceNow product releases and ensure optimal use of licensed products.

- Maintain the optimal performance of the ServiceNow platform.

- Minimize customizations to prevent upgrade challenges, keeping components as close to out-of-the-box (OOTB) as possible.

- Coordinate all work and maintenance across production and non-production instances with the ServiceNow team, including contractors.

- Utilize ServiceNow to enable team efficiency across all functions, configuring the platform to deliver measurable benefits.

- Drive process optimization and productivity through automation.

- Understand business requirements and implement solutions using standard design principles and best practices.

- Install and test updates and new releases.

- Assist in troubleshooting patch and release management issues.

- Create reports, dashboards, and workspaces.

- Develop system integrations.

- Collaborate with business partners to configure and enhance core platform capabilities according to best practices.

- Develop administrative documentation, release notes, manuals, policies, process diagrams, and training materials to encourage adoption. Participate in training sessions as needed.

- Coordinate all platform changes with CAB and release management.

- Write clean, efficient, and maintainable code when necessary, following the adopted SDLC for ServiceNow.

- Run test cases and UAT for all configurations and modifications.

- Mentor and support less experienced colleagues.

Qualifications

- At least 4 years of experience in implementing and managing ServiceNow components, preferably ITSM, FSM, CSM, PPM, ITAM, ITOM.

- Proven experience in building, modifying, and maintaining workflows across various processes.

- Experience creating portals, workspaces, email templates, and other user-facing elements using company UI/UX standards.

- ServiceNow Certifications, including Administration or higher.

- Demonstrated experience with Incident Management, Problem Management, Change Management, Request Fulfillment, Work Orders, Customer Cases, etc.

- Familiarity with CMDB, Service Catalog, Asset Management, Stock Rooms, etc.

- ITIL V3 certification.

- Experience with AngularJS, XML, SOAP, JavaScript, JSON, HTML, CSS, AJAX, REST, etc.

Join our team and leverage your skills to drive efficiency and innovation in a collaborative environment

About K?STA I.T.:

Our name says it all; K?STA I.T. (Keys-to-I.T.) AND our people are our keys to our success

K?STA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis. If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today

Where do you want to go? We've got the keys ~ K?STA I.T.

WWW.KeSTAIT.COM