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Customer Success Manager, Central Massachusetts
2 months ago
ROLE AND RESPONSIBILITIES
Work with and take guidance from your Field Sales Manager and Head of Field Sales to grow the assigned book of business
Directly responsible for managing all day-to-day needs of key accounts/doors, including in-store presence, activation, and support
Directly responsible for surfacing account opportunities to Field Sales Managers that drive monthly purchase order growth, ordering cadence, and sales velocity
Directly support end-to-end purchase order management from generation of proposed PO through final delivery to retailer
Directly support retail staff onboarding and ongoing training of the PAX brand and our products
Directly engage with retail staff to build PAX brand engagement and loyalty
Identify new door prospects for development
Conduct store audits and channel checks to ensure proper execution of merchandising/fixturing, demo days, staff engagement, etc.
Collaborate with Trade Marketing team on store activations and merchandising/fixturing activity
Activate 20+ Consumer Activation Days/Pop-Ups at key accounts each month
Assist Regional Marketing Manager with storage locker maintenance and organization
Promotions
Support FSMs working with retailer marketing contacts to identify/execute opportunities for PAX
Track promotions and monitor the performance efficacy
Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)
QUALIFICATIONS
2+ years of retail marketing experience
Customer Success experience
Cannabis experience is a plus
Hybrid Field Sales and Field Marketing experience
Experience using Salesforce
REQUIREMENTS
Must own a vehicle
Willing to travel all throughout the Massachusetts region
Strong communication and interpersonal skills
Ability to analyze data and report information effectively upward and outward
Extremely organized in project management
Manages time efficiently, meets deadlines and promptly responds to client needs
COMPENSATION
The salary for this role is $62,500 + mileage reimbursement.
This pay range represents what we believe, in good faith, this role will pay. The final pay will depend on many factors, including years and depth of experience, level, and location of the employee. We only expect to pay the top of the range in rare and exceptional circumstances, for candidates that far exceed the requirements and expectations of the position.
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