Customer Success Consultant

4 weeks ago

Houston, United States Enverus Full time

Description

Customer Success Consultant – Client Training, Commodities Trading

Why YOU want this position

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking a Customer Success Consultant to join our Customer Success team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.

Job Overview

As a Customer Success Consultant, you will be pivotal in championing our NA customers throughout their engagement lifecycle. Serving as the face of Enverus during critical onboarding phases, your focus will be on customer retention and elevating our Net Promoter Score to world-class levels. This role is impactful, directly contributing to our customer's success by understanding their unique needs and helping them achieve their goals.

This is a hybrid role with flexible hours, you will be responsible for both the remote and on-site training of the Enverus products.

Performance Objectives

Proactively manage and nurture a portfolio of customers, ensuring their success by facilitating the seamless adoption and effective utilization of Enverus' services and offerings. Take ownership of the user onboarding and welcome letter process, onsite and virtual training sessions to set customers up for success. Serve as a valuable non-sales discovery asset, identifying fresh opportunities to contribute to organizational growth and enhance customer success. Actively enhance the health status of each customer through usage monitoring, regular check-ins, and NPS tracking. Collaborate closely with account managers to ensure customers derive maximum value from Enverus' services, offering insights through high-touch engagements that contribute to sustained satisfaction and business retention. Work with Product Management and Marketing teams to proactively strategize and execute release schedules, client notifications, internal and external training, and adoption initiatives. Develop a comprehensive understanding of our Trading and Risk product catalog, staying current with the latest features and industry trends to provide informed support to customers. Create educational content, including user guides, tutorials, and FAQs, empowering and guiding customers in effectively leveraging our products.

Competitive Candidate Profile

Sound understanding of the energy industry and trading and risk market. 2 to 3 years of experience in a similar customer-facing role, preferably at a SaaS company. Expertise in running meetings and presentations for clients. Skilled at building long-term strategic relationships. Strong organizational, verbal, and written communication skills. Highly computer literate with advanced skills in Microsoft products. Experience in content creation and documentation. Empathetic, positive attitude with a desire to help others.

You will be part of an exceptional team of friendly individuals. Our collaborative and welcoming group values teamwork, mutual support, and a positive work atmosphere.

If you are a self-motivated driven people person with a passion for learning and adding value, then we want to hear from you #J-18808-Ljbffr

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