Customer Success Manager

4 weeks ago

Houston, United States recruitAbility Full time

Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.

Job Description: They are seeking a highly motivated and experienced Customer Success Manager to join their dynamic team. The Customer Success Manager will play a critical role in ensuring clients are satisfied, engaged, and successful in utilizing their products and services. This role requires excellent communication skills, a customer-centric mindset, and a passion for improving health education.

Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-lasting relationships with clients.
  • Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
  • Conduct regular check-ins with clients to ensure they are achieving their desired outcomes.
  • Respond to inbound leads and send to sales or keep in customer success journey

Onboarding and Training:

  • Guide new clients through the onboarding process, ensuring a smooth transition.
  • Provide comprehensive training on the use and benefits of our products.
  • Develop and update training materials as needed.

Customer Engagement:

  • Monitor client usage and engagement with our products.
  • Identify opportunities for clients to maximize the value of our offerings.
  • Proactively reach out to clients to suggest best practices and new features.

Performance Metrics and Reporting:

  • Track and report on key performance indicators (KPIs) related to customer success.
  • Manage Hubspot CRM
  • Prepare regular reports on client satisfaction and product usage.
  • Use data to identify trends and areas for improvement.
  • Maintain inventory records and coordinate with warehouse staff on condition of exhibits
  • Maintain POs and customer invoicing

Event Support:

  • Assist clients in planning and executing successful events using our inflatables.
  • Ensure clients have all necessary resources and support for their events.
  • Book Travel for Event Staff
  • Coordinate shipments and strategize with shipper on route management

Qualifications:

  • Bachelor's degree in Business, Marketing, Healthcare, or a related field.
  • 3+ years of experience in customer success, account management, or a related role.
  • Strong understanding of the healthcare or education sector is a plus.
  • Excellent interpersonal and communication skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Proficiency in CRM software and other customer success tools.
  • Strong problem-solving skills and a proactive approach.
  • Willingness to travel as required.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health benefits package.
  • Opportunities for professional development and growth.
  • Flexible working hours and remote work options.
  • Collaborative and supportive team environment.

  • Customer Success Manager

    1 month ago

    Houston, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    1 month ago

    Houston, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    3 weeks ago

    Houston, United States Pros. Full time

    Come for the culture, grow your career, and enjoy the journey When you join PROS, you’re joining a community of people who genuinely care - about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We take...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    3 weeks ago

    Houston, United States recruitAbility Full time

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...

  • Customer Success Manager

    1 week ago

    Houston, Texas, United States Chronos Consulting Full time

    Our client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitable growth.They are looking for an experienced Customer Success Manager (CSM).The...

  • Customer Success Manager

    3 weeks ago

    Houston, United States Dgm Services Inc Full time

    **Job Title**: Customer Success Manager **Reports to**: Associate Director of Operations **Department/Group**: Operations **Salary Range**: $65K-$75K **Travel**: Negligible **Position Type**: Full Time **Schedule**: Monday-Friday 8 a.m. 5 p.m. **Location**: Houston, Tx **About DGM**: DGM is a family owned and operated company. We supply a wide range...

  • Customer Success Manager

    3 weeks ago

    Houston, United States DGM Services, Inc. Full time

    **Job Title**: Customer Success Manager **Reports to**: Associate Director of Operations **Department/Group**: Operations **Salary Range**: $65K-$75K **Travel**: Negligible **Position Type**: Full Time **Schedule**: Monday-Friday 8 a.m. 5 p.m. **Location**: Houston, Tx **About DGM**: DGM is a family owned and operated company. We supply a wide range...

  • Customer Success Manager

    1 month ago

    Houston, United States HungerRush Full time

    Job DescriptionJob DescriptionWho We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering),...

  • Customer Success Manager

    4 weeks ago

    Houston, United States HungerRush Full time

    Job DescriptionJob DescriptionWho We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering),...

  • Customer Success Manager

    1 week ago

    Houston, Texas, United States SMART Technologies Full time

    Purpose of the position Reporting to the Manager, Customer Success, you will be responsible for ensuring SMART customers achieve their desired outcomes while using our software. Leveraging customer data and analytics, you will be responsible for supporting a wide-range of customer success activities to increase product adoption, while reducing churn.Duties...

  • Customer Success Manager

    1 week ago

    Houston, United States DGM Services, Inc. Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Team Management**: - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. - Manage the Operations Team, providing direction, support, and training to team members. - Establish team goals, objectives, and performance metrics, and monitor team members'...

  • Customer Success Manager

    1 week ago

    Houston, United States Dgm Services Inc Full time

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Team Management**: - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. - Manage the Operations Team, providing direction, support, and training to team members. - Establish team goals, objectives, and performance metrics, and monitor team members'...

  • Expression of Interest

    4 weeks ago

    Houston, United States Marlee (Fingerprint for Success) Full time

    Job DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...

  • Customer Success Manager

    4 weeks ago

    Houston, United States C4 Technical Services Full time

    Job DescriptionJob DescriptionCustomer Success Manager Direct HireRemote - 30-50% Travel requirement Position SummaryThe Customer Success Manager will work with sales staff, meets with prospective and current customers to ascertain and meet telecommunications needs relating to software solutions and other products and services offered by the company....

  • Customer Success Manager

    1 week ago

    Houston, Texas, United States C4 Technical Services Full time

    Job DescriptionJob DescriptionCustomer Success Manager Direct HireRemote % Travel requirement Position SummaryThe Customer Success Manager will work with sales staff, meets with prospective and current customers to ascertain and meet telecommunications needs relating to software solutions and other products and services offered by the company. Performs...

  • Customer Success Manager

    4 weeks ago

    Houston, United States OptiSigns Inc Full time

    Markets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give our clients a competitive...

  • Customer Success Manager

    3 weeks ago

    Houston, United States DGM USA Full time

    Job Details Job Location DGM Houston Greens - Houston, TX Position Type Full Time Education Level Some college coursework completed Travel Percentage Up to 25% Job Shift Day Job Category Warehouse Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Team Management: Ensures that onboarding processes are precisely executed to build a strong customer...