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Customer Success Manager
4 months ago
Customer Success Manager
Direct Hire
Remote - 30-50% Travel requirement
Position Summary
The Customer Success Manager will work with sales staff, meets with prospective and current customers to ascertain and meet telecommunications needs relating to software solutions and other products and services offered by the company. Performs administrative and planning tasks in addition to sales duties. Incumbent will support achieving revenue targets while maintaining quality standards and controlling expenses.
Responsibilities:
- Build relationships with assigned prospects, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Provide proactive strategy with their assigned prospect accounts
- Work with customers to ensure they are leveraging effectively and finding value in our services
- Educate customers on the use and benefits of our products
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Work with software team to determine fitness of solutions offered
- Collaborate with delivery and product teams to prepare quotes, proposals, and statements of work
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of our products.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
Travel
- Travels to and attends trade shows and prospect/customer meetings as requested (30-50%)
Education
- Four-year degree or equivalent in Business, Computer Science, MIS, or related field.
- Equivalent combination of education and experience considered.
Experience:
- 3+ years’ experience in a customer-facing role
- 3+ years’ experience in broadband industry
- Conscientious, highly motivated self-starter, detailed-oriented, strategic thinker and time management skills that focus on long-term success
- Ability to effectively utilize MS Office 365 and CRM applications.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CACompany DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r
Women and Minority owned – NMSDC Certified\r
Offices in MN (Corporate), TX, CA
