Director, Customer Success
4 weeks ago
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._
- We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement._
- DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?_
YOUR ROLEAccountable for providing strategic leadership and management of a Contract Logistics Customer Success team (within a designated industry/region) with a focus on retaining business, providing operational excellence, account profitability, customer satisfaction, revenue retention, growth and strong accounts receivable management. Models and acts in accordance with our guiding principles and core values.WHAT ARE YOU GOING TO DO?- Lead all aspects of designated customer accounts, with a focus on managing customer relationships (issues, projects and escalations).
- Oversee and provide direction for the professional development and productivity of all assigned customer success managers and support staff to ensure proper goals, training, professional development and project requirements are met.
- Strategically support all aspects of customer relationship with a specific focus on customer satisfaction, operational performance for each assigned global account to ensure business retention, growth and development.
- Responsible for commercial terms and contract negotiations (with Legal), and ensure that existing contractual requirements are being complied with for all accounts.
- Create and deliver viable account plans/customer roadmaps, which achieve both the company and customer’s growth and business objectives. Including working with Business Development to identify new customer opportunities (and growth strategies) and oversee pricing proposals for existing customers (and manage delivery).
- Proactively communicate with leadership on KPIs, best practices and updates.
- Meet or exceed all company required targets or goals for yield, growth, business retention, collections, DSO and customer satisfaction.
- Understand and support the P&L and associated decisions that drive changes to the P&L, such as operational deliverables (cost/quality/delivery), customer pricing and cost allocations in order to support company profitability (and prevent revenue leakage)
WHAT ARE WE LOOKING FOR?- Education and Experience:
- Bachelor’s degree in Sales and Marketing, Supply Chain, Logistics or equivalent related work or military experience.
- 10 years of experience in the account management or sales of Contract Logistics and distribution solutions, sustaining and growing a portfolio of at least $50 million per year.
- Demonstrated success in the development and implementation of strategic business plan initiatives that support client business success in a global environment. Ability to analyze and help develop competitive and profitable pricing strategies. Knowledge of relevant sector vertical markets. Familiarity with global business practices affecting the supply chain.
- Demonstrated success in leading, supervising, managing and developing individuals and teams.
- Prior management experience and knowledge of business planning methodologies, competitive analysis, and strategy development. Demonstrated skills in organizational group process, problem identification and resolution at both a strategic and functional level.
- Experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liabilities. Experienced in financial management (P&L, balance sheets, forecasting and budgets) to help support targeted return on investment.
- Skills:
- Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Strong planning, time management, collaboration, decision making, organization, presentation and negotiating skills. Skilled in collaborative management and motivational techniques.
- Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
Characteristics:
- Ability to art
-
Customer Success Manager
6 days ago
Houston, United States Enverus Full time**Customer Success Manager** **Why YOU want this** **position** Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy...
-
Senior Customer Success Manager
3 weeks ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...
-
Customer Success Manager
1 day ago
Houston, United States ETAP - Operation Technology, Inc. Full timeETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...
-
Customer Success Manager
8 hours ago
Houston, United States ETAP - Operation Technology, Inc. Full timeETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...
-
Customer Success Manager
5 hours ago
Houston, United States HungerRush Full timeJob Description Job Description Who We Are HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering),...
-
Customer Success Manager
23 hours ago
Houston, United States HungerRush Full timeJob DescriptionJob DescriptionWho We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering),...
-
Customer Success Specialist
3 weeks ago
Houston, United States Voovio Full timeJob DescriptionJob DescriptionAbout Voovio TechnologiesVoovio Technologies serves the biggest petrochemical, refining and manufacturing companies in the world. A growing software company with a patented technology and a Knowledge Automation platform for field operations. Thanks to Voovio, industrial manufacturing customers increase profitability with an...
-
Customer Success Specialist
4 weeks ago
Houston, United States Vontier Corporation Full timeDo you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that's experiencing double digit growth by making a difference for our customers who rely on innovative fuel man Specialist, Customer, Operations, Product Management, Manufacturing, Business Services, Solutions
-
Director, Customer Service
4 weeks ago
Houston, United States Quantix Supply Chain Solutions Full timeJob Type Full-time Description Customer Service Director The Customer Service Director is responsible for overseeing the customer service department that work with external customers and warehouse operations, concentrating in Houston area and Export operations. This individual will lead a team, ensuring that a consistent and high level of service is the...
-
Director, Customer Service
4 weeks ago
Houston, United States Quantix SCS, Inc. Full timeDescription Customer Service Director The Customer Service Director is responsible for overseeing the customer service department that work with external customers and warehouse operations, concentrating in Houston area and Export operations. This individual will lead a team, ensuring that a consistent and high level of service is the focus. Build...
-
Customer Success Consultant
1 week ago
Houston, United States Enverus Full timeDescription Customer Success Consultant – Client Training, Commodities Trading Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment...
-
Customer Success Sales Manager
2 weeks ago
Houston, United States AlphaStaff Full timeWe are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or cross-sell our products and services....
-
Customer Success Sales Manager
1 month ago
Houston, United States AlphaStaffing Full timeJob DescriptionJob DescriptionWe are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or cross-sell...
-
Customer Success Sales Manager
1 month ago
Houston, United States AlphaStaffing Full time**Responsibilities**: 1. Develop and maintain strong relationships with customers to understand their needs and ensure their success. 2. Serve as the main point of contact for customer inquiries, requests, and escalations. 3. Collaborate with internal teams to resolve customer issues in a timely manner. 4. Conduct product training sessions for clients to...
-
Customer Success Manager
4 weeks ago
Houston, United States Sparta Commodities Full timeJob DescriptionJob DescriptionHey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture...
-
Customer Success Manager
4 weeks ago
Houston, United States Insight Global Full timeA Managed Service Provider is seeking a Customer Success Manager in Houston, Tx join the team. This person will be responsible for guiding new customers through the onboarding process ensuring they have a smooth experience, as well as understand customers business needs and how they are using the companies services. They will build long lasting relationships...
-
Customer Success Specialist
3 weeks ago
Houston, United States OptiSigns Inc. Full timeJob DescriptionJob DescriptionMarkets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give...
-
Sr. Customer Success Associate
2 weeks ago
Houston, United States Professional Alternatives Full timeTitle: Sr. Customer Success Associate (Remote) Bilingual - English/French Assignment Duration: Indefinite Contract to Hire Location: Remote (Various hours depending on area supported) $25 per hour Contract to Hire (Contract for 1 year) MUST have full cycle order processing MUST be fluent in both English and French In this role you will provide...
-
Sr. Customer Success Associate
2 weeks ago
Houston, United States Professional Alternatives Full timeTitle: Sr. Customer Success Associate (Remote) Bilingual - English/FrenchAssignment Duration: Indefinite Contract to HireLocation: Remote (Various hours depending on area supported)$25 per hourContract to Hire (Contract for 1 year)MUST have full cycle order processingMUST be fluent in both English and FrenchIn this role you will provide professional,...
-
Sr. Customer Success Associate
4 days ago
Houston, United States Professional Alternatives Full timeTitle: Sr. Customer Success Associate (Remote) Bilingual - English/FrenchAssignment Duration: Indefinite Contract to HireLocation: Remote (Various hours depending on area supported)$25 per hourContract to Hire (Contract for 1 year)MUST have full cycle order processingMUST be fluent in both English and FrenchIn this role you will provide professional,...
