Customer Service Rep
3 weeks ago
Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance, Administration, and Technical Staff.
Basic Responsibilities include
- Work in customer service department interpreting, responding to, editing, and entering orders.
- Requires basic to extensive knowledge of applications, sales policies and order entry procedures to support a diversified industrial business.
- Coordinates pricing of special items and materials with estimates. Verifies shipping dates based on backlog, if required.
- Responds to customer problems, complaints, or conflicts by making decisions regarding these when possible. Consistently uses a professional, tactful, respective demeanor, and good phone skills to resolve concerns.
- Demonstrates computer skills (proficiency in Microsoft Office, Excel, and preferably PowerPoint)
- Entering order. Follow SOPs and work instructions
- Answer multi-line phone system and route calls to appropriate person.
- Assist customers with order or product problems when possible or locate appropriate resource to assist.
- Learn new accounts set-up process and coordinate with accounting when appropriate.
- Issue RGA (Return Goods Authorization) and follow through to resolve issue when appropriate.
- Contribute and/or manage administrative duties as assigned to include literature requests, marketing facilitation, database updates, product samples shipping, filing, etc.
- Support company's Representative Network (outside agencies managing territories).
- Assist "Inside Sales" with direct sales & marketing functions and projects.
- Other duties as assigned
- Competent to strong computer skills including Microsoft Office products, particularly Excel spreadsheet management.
- Background in distribution and/or OEM businesses and procedures covering; pricing and discounting, conditions of sales, customers, shipping instructions, and similar information.
- Good technical acumen to help clarify terminology, supply missing or misstated information, correct discrepancies in data, and write orders to facilitate and expedite order processing.
- Prefer individual with industrial/technical products experience in large SKU environments.
- Microsoft D365 experience preferred.
- High School graduate, some college
- Organized and detailed.
- Able to multi-task with multiple interruptions
- Excellent communication, phone skills
- Reliable
- Able to sort and manage multiple inputs from customers, plant staff, technical, and sales staff while still providing high quality customer service.
- Self-starter.
-
Customer Service Rep
1 week ago
Kinston, United States Field Controls Full timeGeneral Description: Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance, Administration,...
-
Customer Service Rep
1 week ago
Kinston, United States The Heico Companies Full timeJob Description General Description: Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance,...
-
Customer Service Rep
13 hours ago
Kinston, United States Field Controls Full timeGeneral Description: Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance, Administration,...
-
Customer Service Rep
13 hours ago
Kinston, United States The Heico Companies Full timeJob Description General Description: Employee works in a direct customer service environment with both outward facing responsibilities to support channel partners (Representative Agencies, Distributors, Contractors, and Homeowners) and inward facing responsibilities to provide internal customer service support to Engineering, Operations, Quality, Finance,...
-
Regional Sales Manager
1 day ago
Kinston, United States Field Controls Full timeResponsibilities: Maximize independent rep coverage in the Territory Understand landscape of existing rep organizations operating in the Territory Upgrade existing reps as necessary Fill empty geography within the Territory with reps that meet our criteria Prioritize HVAC Distributors that offer the highest opportunity to significantly grow IAQ Develop...
-
Regional Sales Manager
3 weeks ago
Kinston, United States Heico Companies Llc Full timeLocation: Regional Sales Manager in Kinston, NC at FIELD CONTROLS, LLC **Location:** **Experience:** Not Specified **Job Description** Responsibilities: * Maximize independent rep coverage in the Territory + Understand landscape of existing rep organizations operating in the Territory + Upgrade existing reps as necessary + Fill empty geography within the...
-
Kinston, United States The Heico Companies Full timeJob Description The RSM lives and works in a defined region of the country.They focus on building engaged, mutually beneficial relationships between Field Controls and its key accounts to drive sales growth.The RSM is a critical member of our sales organization that identifies and creates opportunities by positioning solutions aligned with key customer...
-
Kinston, United States Field Controls Full timeThe RSM lives and works in a defined region of the country. They focus on building engaged, mutually beneficial relationships between Field Controls and its key accounts to drive sales growth. The RSM is a critical member of our sales organization that identifies and creates opportunities by positioning solutions aligned with key customer goals,...
-
Kinston, United States Field Controls Full timeThe RSM lives and works in a defined region of the country. They focus on building engaged, mutually beneficial relationships between Field Controls and its key accounts to drive sales growth. The RSM is a critical member of our sales organization that identifies and creates opportunities by positioning solutions aligned with key customer goals, challenges,...
-
Travel Nurse
4 days ago
Kinston, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Kinston, NC. Shift: 3x12 hr nights Start Date: 06/10/2024 Duration: 13 weeks Pay: $1882 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...
-
Travel Nurse
3 days ago
Kinston, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Kinston, NC. Shift: 3x12 hr days Start Date: 06/10/2024 Duration: 13 weeks Pay: $1882 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for...
-
Travel Nurse
7 days ago
Kinston, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Kinston, NC. Shift: 3x12 hr nights Start Date: 06/10/2024 Duration: 13 weeks Pay: $1882 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience...
-
Travel Nurse
7 days ago
Kinston, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Post Anesthesia Care Unit Registered Nurse for an exciting Travel Nursing job in Kinston, NC. Shift: 5x8 hr flex Start Date: 06/10/2024 Duration: 13 weeks Pay: $1920 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler...
-
Travel Nurse
7 days ago
Kinston, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Kinston, NC. Shift: 3x12 hr nights Start Date: 06/10/2024 Duration: 13 weeks Pay: $1882 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for...
-
Cashier, Kinston Food Services
3 weeks ago
Kinston, North Carolina, United States teamworkonline Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Greet guests approaching stand and provide details to guests on items for sale while using suggestive selling techniques. Serve...
-
Cashier, Kinston Food Services
4 weeks ago
Kinston, United States teamworkonline Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet guests approaching stand and provide details to guests on items for sale while using suggestive selling...
-
Cook, Kinston Food Services
3 weeks ago
Kinston, North Carolina, United States teamworkonline Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Follow supervisor's assignments for opening and closing procedures, as well as food production. Prepare food and beverage products...
-
PT Food Lion To Go Associate
2 weeks ago
Kinston, United States Food Lion Full timeProvide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.
-
Territory Sales Manager
2 weeks ago
Kinston, United States Field Controls Full timeResponsibilitiesMaximize sales coverage in the TerritoryUnderstand landscape of existing customers, potential customers, and sales organizations operating in the TerritoryFill sales gaps in potential, currently empty geography within the Territory that meet our criteriaPrioritize HVAC Distributors that offer the highest opportunity to significantly grow...
-
Territory Sales Manager
23 hours ago
Kinston, United States The Heico Companies Full timeJob Description Responsibilities Maximize sales coverage in the Territory Understand landscape of existing customers, potential customers, and sales organizations operating in the Territory Fill sales gaps in potential, currently empty geography within the Territory that meet our criteria Prioritize HVAC Distributors that offer the highest opportunity to...
