El Paso Doubletree Front Desk Agent
2 weeks ago
The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional
and friendly manner.
Core Responsibilities:
- Greet and communicate cordially with guests, promptly and professionally checking
them in and out of the hotel. Assist in pre-registration and blocking of reservations when
necessary. - Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system,
including all daily transactions and those which are not performed often. - Accurately manage cash handling, including receiving cash, checks and credit card
information from guests for payment of hotel charges and making change correctly. - Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same
day reservations. Should be able to take reservations in approximately 2 minutes. Know
and follow cancellation procedures and relocation procedures when necessary. - Have knowledge of hotel property, hotel staff and hotel services, with hours of operation.
Give clear directions to hotel facilities for inquiring guests. - Efficiently operate PBX and accurately connect incoming calls in a professional and
efficient manner. All calls should be answered in 3 rings. - Perform other duties as assigned, especially related to assisting guests arriving and
departing the hotel.
- High work ethic and self-initiative
- Proven experience with strong customer service skills
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions - Use arithmetic to accurately check totals and make correct change.
- Efficiently and accurately operate a computer.
- Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times
- Stand, sit and walk for varying lengths of time, often long periods of time
- Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using
safe lifting techniques - Push and pull carts weighing up to one hundred (100) pounds
- Good communication skills, both written and verbal, with guests and associates,
including the abilities to give directions, instructions, information, answer questions and
provide service required. - Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability - Know and be able to administer first aid
- Direct evacuations in an emergency
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