Healthcare Patient Access Associate

6 days ago


El Paso, Texas, United States El Paso Children's Hospital Full time

At El Paso Children's Hospital, we are seeking a detail-oriented and compassionate Patient Access Associate to join our Urgent Care Center Eastlake team. As a vital member of our front-line staff, you will play a crucial role in ensuring seamless patient experiences from admission to departure.

Key Responsibilities:

We are looking for an individual who can work collaboratively with patients, families, and healthcare teams to provide exceptional service. Key responsibilities include:

  • Accurately obtaining and documenting patient demographic and financial information in a timely and professional manner.
  • Conducting thorough insurance verification processes to ensure seamless reimbursement.
  • Facilitating pre-certification/authorization as required by individual payers.
  • Collaborating with patients to identify eligibility for EPCHD programs.

Requirements:

  • One year of experience in office and/or customer service environments, with proficiency in basic office equipment and computer software.
  • Able to effectively communicate in English and Spanish, with the ability to deal tactfully with associates, patients, visitors, and the general public.

Education and Training:

  • High school diploma or equivalent is required; training or educational background in medical terminology and familiarity with ICD9 coding is preferred.

About Us:

El Paso Children's Hospital is committed to delivering high-quality, family-centered care to children and adolescents in a warm and welcoming environment. Our dedicated team is passionate about providing exceptional patient experiences and opportunities for growth and development.



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