Customer Service Representative
3 weeks ago
What You’ll Do As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a highly technologically advanced environment that serves as the premier hub for North America intermodal transportation, equipped with 36 monitors displaying live video feeds. Customer Service Representatives make timely decisions to assist with on-site failures to automatic systems to ensure efficiency and safety for the customers we serve. Responsibilities Inspect shipping containers using high-definition images to identify damage, such as holes in equipment, flat tires, etc. Assist automated machine learning systems by validating shipping container markings Confirm the presence and compliance of hazardous labels on shipping containers Confirm the presence of trailers hooked up to a truck Validate driver’s license registration using REMPREX proprietary systems Provide virtual face-to-face assistance for drivers and other customers at the terminal Answer phone calls from drivers, dispatchers, and on-site personnel in order to assist with the gating process; escalate calls as needed Perform transactional research using various proprietary systems to resolve issues for drivers in real-time Provide periodic remote surveillance and monitoring of automotive and intermodal yards What You'll Need At least 18 years of age Possess a high school diploma or GED Unwavering attention to detail when performing repetitive tasks Ability to problem solve and ask thoughtful questions to create solutions Active-listening skills with the ability to communicate efficiently and effectively High comfort level with virtual and phone communication as primary mediums Prior computer and technology aptitude and eagerness to grow that skillset The ability to work well under pressure in a fast-paced environment Willingness to work at least one weekend shift per-week (Saturday or Sunday) Preferred Associate degree in a related field Previous customer service or call center experience A strong commitment to embrace innovation, technology, and continued growth Bilingual (Spanish/Polish/Russian) Work Environment The Network Gate Operator works in an office environment in our Lisle, IL headquarters, working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. Occasional bending, reaching, standing, walking, and carrying can occur. Hours REMPREX operations are 24/7/365. We offer full and part time opportunities across various shifts. By applying to this posting, you are expressing interest and confirming your ability to work the following shift: Tue-Sat: 2:00 PM-10:30 PM. Who is REMPREX and why are we hiring? Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. As part of our high service commitment to our clients, we are continually looking for service-oriented individuals who can add value within our Technical Operations Center -- that’s where you come in Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values. Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve. Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard. Innovation | We challenge conventional thinking to continually improve the products and services we offer. Transparency | We say what we mean, mean what we say, and do what we say we’ll do. What We Offer Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more Paid Time Off Complimentary onsite fitness center in our corporate headquarters Onsite food service in our corporate headquarters Employee Assistance Program Employee Referral Program A conveniently located office easily accessible by public transportation and major highways A Diverse & Inclusive Company Culture that offers genuine teamwork Ready to build your career with an industry leader? REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today REMPREX is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background and drug screening. #J-18808-Ljbffr
-
Customer Service Representative
5 days ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob Title: Customer Service Representative Reports To: Director of Customer Experience General Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Experience team, you will be responsible for delivering exceptional service to our guests and travel...
-
Customer Service Representative
3 days ago
Lisle, Illinois, United States Molex Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Molex. As a key member of our Customer Service Team, you will play a critical role in ensuring a best-in-class customer experience for our account base.Key ResponsibilitiesCustomer Interaction: Provide exceptional customer service to internal and...
-
Customer Service Representative, Afternoons
2 months ago
Lisle, Illinois, United States Circle K Full timeStore : 1117 Maple Ave, Lisle, Illinois 60532Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Customer Service Representative, Overnights
3 days ago
Lisle, Illinois, United States Circle K Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and...
-
Customer Service Specialist
1 week ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob Title: Call Center Representative Reports To: Director of Traveler Services General Overview: Are you passionate about providing outstanding travel experiences to clients? Do you enjoy discussing incredible travel destinations around the globe? If you possess exceptional communication, customer service, and sales abilities, along with strong...
-
Customer Service Specialist
2 weeks ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob OverviewPosition Title: Customer Service RepresentativeReports To: Director of Traveler ServicesGeneral Summary:Are you passionate about providing outstanding travel experiences? Do you enjoy discussing incredible travel destinations worldwide? If you possess excellent communication, customer service, and sales abilities, and are adept at resolving...
-
Lisle, Illinois, United States Gregory Pec - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance and Financial Services Representative. As a representative, you will play a key role in marketing and selling State Farm insurance and financial service products to customers.Key ResponsibilitiesCustomer Relationship Building: Establish and maintain...
-
Lisle, Illinois, United States ANDREW WRIGHT - State Farm Agent Full timeJob Description**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as an Insurance and Financial Services Representative. As a representative, you will play a key role in marketing and selling State Farm insurance and financial service products to customers.Key Responsibilities:Establish and maintain customer...
-
Customer Service Specialist
2 weeks ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob Title: Call Center Representative Reports To: Director of Traveler Services General Overview: Are you passionate about providing outstanding travel experiences to clients? Do you enjoy discussing exciting travel destinations around the globe? If you possess excellent communication, customer service, and sales abilities, and can effectively resolve issues...
-
Customer Service Specialist
2 weeks ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob Title: Call Center Representative Reports To: Director of Traveler Services General Overview: Are you passionate about providing outstanding travel experiences to clients? Do you enjoy discussing incredible travel destinations around the globe? If you possess excellent communication, customer service, and sales abilities, and can effectively resolve...
-
Customer Service Representative
3 weeks ago
Lisle, United States Remprex Full timeWhat You’ll Do As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a...
-
Customer Service Representative
3 weeks ago
Lisle, United States Remprex Full timeWhat You’ll Do As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a...
-
Night Shift Customer Service Representative
2 days ago
Lisle, United States Remprex Full timeDescription What You'll Do As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be...
-
Supervisor, Customer Service- Global Shipping
4 weeks ago
Lisle, United States OOCL USA Inc Full timeJob DescriptionJob DescriptionSupervisor, Customer Service801 Warrenville Road Suite 300, Lisle, IL 60532On-site role Mon-Fri (w/1 hour lunch)With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. What is OOCL?OOCL is one of the...
-
Customer Service Supervisor
2 weeks ago
Lisle, Illinois, United States OOCL USA Inc Full timePosition OverviewThe Customer Service Supervisor plays a pivotal role in ensuring exceptional service delivery within our logistics framework. This position is integral to managing our customer service teams, focusing on meeting and exceeding client expectations.About OOCL:OOCL stands as a prominent entity in the realm of integrated international container...
-
Customer Service Supervisor
2 weeks ago
Lisle, Illinois, United States OOCL USA Inc Full timePosition OverviewThe Customer Service Supervisor plays a pivotal role in overseeing our customer service teams, ensuring that we deliver exceptional service to our clients. This position is integral to maintaining our commitment to excellence and operational efficiency.About OOCL USA Inc:OOCL USA Inc is recognized as a leading entity in the realm of...
-
Customer Service Supervisor
1 week ago
Lisle, Illinois, United States OOCL USA Inc Full timePosition OverviewThe Customer Service Supervisor plays a pivotal role in ensuring exceptional service delivery within our global logistics framework. This position is integral to managing a team dedicated to meeting and exceeding customer expectations.Company Overview:OOCL USA Inc. is recognized as a leading entity in the realm of integrated international...
-
Customer Service Specialist
2 weeks ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob OverviewPosition Title: Customer Service Agent Reports To: Director of Traveler Services General Summary: Are you passionate about providing outstanding travel experiences to clients? Do you enjoy discussing exciting travel destinations around the globe? If you possess excellent communication, customer service, and sales abilities, along with strong...
-
Customer Service Specialist
2 weeks ago
Lisle, Illinois, United States Mayflower Cruises & Tours Full timeJob OverviewPosition Title: Customer Service Specialist Reports To: Director of Traveler Services General Summary: Are you passionate about providing outstanding travel experiences? Do you enjoy discussing exciting travel destinations around the globe? If you possess excellent communication, customer service, and sales abilities, along with strong...
-
Customer Service Representative
3 days ago
Lisle, United States Gregory Pec - State Farm Agent Full timePosition Overview Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. ResponsibilitiesEstablish customer relationships and follow up with customers, as needed. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services....
