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Desktop Support Engineer

4 months ago

Santa Clarita, United States ConsultNet Technology Services and Solutions Full time

IT Support Technician

Valencia, CA- 100% onsite

Direct Hire

$22- $26 an hour

Immediate hire. Will be responsible for timely initial response to helpdesk requests, scanning operations, and first line of support for users to resolve general PC and computing related problems. Will handle dispatch of tickets through proper categorization and queuing of requests. Prepare and scan all documents into document management system and verifying quality of scans. File original documents based upon procedures defined for that document type. Responsible for reporting database of installed software components per PC. Provides timely resolution of some of the most common quick issues (e.g. AS/400 printer resets, password resets, account creation / termination, etc.) Responsible for scheduled audit items as assigned by IT management. Reviews system monitors and alerts administrative staff to anomalies. Some technical support on AS/400 terminal, printer and controller devices.

Requirements:

  • Comp TIA certification
  • MS Modern Desktop Administrator
  • ITL or 2-4 years experience
  • Experience with PCs, Windows 7 / 10 / Embedded OS, WYSE Thin Clients and ThinOS, Microsoft Office, general networking and technical support experience.
  • Should be familiar with, usage of various Windows applications to assign tickets or provide basic trouble resolution, remote connectivity issues, and thin clients.
  • 2 3 years' experience in a hands-on role performing first line of support for help desk PC related issues including, but not limited to, system installation, configuration, maintenance upgrade and replacement
  • Must be able to lift/carry up to 40 pounds
  • Practical problem solving and solid troubleshooting skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Works well with other people in a team-oriented environment

Bonus Skills:

  • AS400 experience