Healthcare Contact Center Representative

4 weeks ago

West Palm Beach, United States Pelvic Rehabilitation Medicine Full time

Job Type

Full-time

Description

Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization whose core business is providing evidence-based, individualized treatment services for chronic pelvic pain patients. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain affects 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD.

Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction. Our unique

in-office, ultrasound-guided approach to the pelvis is the first of its kind in the country. Our team focuses on diagnosing and treating chronic pelvic pain in women and men with a procedure that is safe, effective, and more comfortable than what has been offered by pelvic pain providers in the past.

Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception, PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the investment community's attention, positioning it to expand into new markets.

JOB TITLE: Healthcare Contact Center Representative

TYPE: Hybrid

DEPARTMENT: Operations

Hours: Mon-Fri 9:00 am - 5:00 pm

SALARY: $18-20 per hour

*Employee will be eligible to participate in an incentive compensation program tied to performance metrics.

BENEFITS: Health, Vision and Dental, Paid holiday and PTO, FSA, High-income potential with base and bonus structure

ROLE OVERVIEW:

This position is responsible for providing effective customer service to patients, referring providers, insurance companies, and other medical facilities. The position's primary responsibility will be to handle the scheduling of new patient visits by answering a high volume of inbound calls via an automated phone system, making outbound calls to patients that have requested appointments, and answering patient questions. This person will ensure patients consistently understand the mission of PRM and are able to easily book an appointment at one of PRM's nationwide offices.

This role will set the performance standards of a fast-paced call center that maintains an internal sales culture - a candidate who thrives in an environment that is all about supporting business growth and loves talking to people and ensuring they have their needs met should apply right away

The ideal candidate for this role will have a passion for helping others and making a difference in their lives and have a drive for ensuring that every patient interaction results in an appointment on the schedule, a patient feeling as if they have all their answers, or the referring community knowing PRM is their partner.

Duties and Responsibilities:

  • Answering phones via an automated system to respond to all inquiries made by patients, referring providers, insurance companies, and other medical facilities.? Must be able to handle a high volume of incoming calls per day, typically 50-150 calls.
  • Achieve performance targets in line with business objectives for assigned areas.
  • Handling existing patient needs such as: re-scheduling patient appointments, medication requests, and notifications to our clinical offices as required via telephone calls and written notification to patients.
  • Screening and routing patient calls to other departments efficiently, ensuring accurate patient data is routed into scheduling software (eCW).
  • Listening intently when reviewing patient experiences and care concerns by actively listening, instilling trust and confidence, and conveying professionalism to patients, providers, and staff members involved.
  • Obtaining complete and accurate clinical, demographic, and financial information during the scheduling process, making sure to enter data in the scheduling system and other applications.
  • Collects relevant caller data on every call to assist with measurement, tracking, and reporting activities to ensure timely patient follow-up and resolution of all appointment requests.
  • Collecting all data necessary for the basic pre-registration and insurance verification and authorization process.
  • Providing patients with prep and other appointment instructions via phone and email as necessary.
  • Send electronic messages (telephone encounters) to clinical staff according to workflows
  • Recognize an emergent situation and triage calls to appropriate departments (Billing, Clinical, Operations).
  • Collects relevant caller data to assist with measurement, tracking, and reporting activities.
  • Processing bill payments
  • Other duties as assigned.
Requirements

Required Qualifications:
  • Confidentiality of Information: This role has full access to patients' Protected Health Information (PHI) and must adhere to all confidentiality and privacy policies and procedures as required by HIPAA (Health Insurance Portability and Accountability Act of 1996).
  • Ability to meet performance standards of a fast-paced call center that handles a large volume of inbound calls and makes a large volume of outbound calls to follow up with website appointment requests.
  • Ability to answer incoming telephone calls in a fast-paced call center environment.
  • Must be able to multi-task (i.e., accurately research and document calls while speaking on the telephone) with appropriate speed and accuracy.
  • Ability to analyze complex provider schedules and workflows.
  • Ability to assess the root cause of the inquiry to provide a first-call resolution - which is often scheduling an appointment.
  • Always maintain positive customer service and articulate well when speaking to patients, family members, employees, and medical staff.
  • Prior customer service experience.
  • High school or equivalent (Required).
  • 1+ years of experience working in healthcare.
  • Experience working with a team.
  • Patient, Yet Persistent
  • Leads by example, and is a champion of change.
  • Enthusiastic, strong communicator, able to effectively demonstrate empathy when required towards patients and team members.
Preferred Qualifications:
  • College Degree.
  • Sales Experience or relevant education and experience in sales-driven customer service is preferred.
  • Previous experience in a call center and/or medical practice is desired.
  • Familiarity with medical terminology.
  • Experience working at the front desk of a clinic, scheduling patients.
  • Strong clerical skills, PC skills, and comfort using multiple programs simultaneously.
  • Strong written and oral communication skills.
  • Effective organizational, time management, and prioritization skills.
  • Consistent follow-through skills.
  • The ability to adapt to change to meet the needs of the clients and department.
  • The ability to work independently and in a team environment.


At Pelvic Rehabilitation Medicine, we value, welcome, appreciate, and celebrate differences. PRM is proud to be an equal opportunity employer. Employment at PRM is based solely on a person's qualifications directly related to professional competence. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Salary Description

$18-20 per hour

  • Contact Center Representative

    3 weeks ago

    West Lafayette, United States Purdue Federal Credit Unio Full time

    Contact Center Representative Branch and Retail West Lafayette, IN * ID: 1070-588 * Full-Time/Regular Please APPLY AT https: PurdueFCU/PurdueExternalPortalpurduefedcareerssilkroadcom Position Summary: The Contact Center Representative is responsible for responding to member needs with high quality service, quickly and efficiently, via multiple...

  • Patient Contact Center Representative

    1 month ago

    Myrtle Beach, United States Waccamaw Dermatology Full time

    Description Job Title: Patient Contact Center Representative General Summary The: Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling patients for appointments,...

  • Patient Contact Center Representative

    2 months ago

    Myrtle Beach, United States Waccamaw Dermatology, LLC Full time

    Job Type Full-time Description Job Title: Patient Contact Center Representative General Summary The: Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling...

  • Patient Contact Center Representative

    2 days ago

    Myrtle Beach, South Carolina, United States Waccamaw Dermatology, LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Contact Center Representative at Waccamaw Dermatology, LLC.Key ResponsibilitiesScheduling and Coordination: Efficiently schedule appointments for patients with our dermatologists, ensuring timely and accurate communication.Customer Service: Provide...

  • Contact Center Representative

    3 months ago

    Newport Beach, United States Animal Dermatology Clinic Full time

    Job Type Full-time Description Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team,...

  • Contact Center Representative

    2 weeks ago

    Newport Beach, United States Animal Dermatology Clinic Full time

    Job Type Full-time Description Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team,...

  • Contact Center Representative

    4 weeks ago

    West Des Moines, United States Greater Iowa Credit Union Full time

    Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transactions, account maintenance, loans and cross selling Greater Iowa products and services. Spanish bilingual candidates receive pay differential. Hours of...

  • Healthcare Equipment Service Center

    2 weeks ago

    West Palm Beach, United States Atlantic Healthcare Products Full time $18 - $23

    Job DescriptionJob DescriptionJob Title: Healthcare Equipment Service Center Assistant ManagerLocation: West Palm Beach, FL 33411Job Type: Full-timeJob Summary:We are seeking a dedicated and detail-oriented individual to join our team as a Healthcare Equipment Service Center Assistant Manager. In this role, you will be responsible for assisting in the daily...

  • Healthcare Equipment Service Center

    2 weeks ago

    West Palm Beach, United States Atlantic Healthcare Products Full time $18 - $23

    Job DescriptionJob DescriptionJob Title: Healthcare Equipment Service Center Assistant ManagerLocation: West Palm Beach, FL 33411Job Type: Full-timeJob Summary:We are seeking a dedicated and detail-oriented individual to join our team as a Healthcare Equipment Service Center Assistant Manager. In this role, you will be responsible for assisting in the daily...

  • Call Center Representative

    2 weeks ago

    West Palm Beach, United States Ocwen Financial Full time

    The Coordinator, Customer Resolutions Flex Agent is a call center phone agent position within the Companys forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in Call Center, Representative, Customer Service, Communications, Team Lead, Retail, Mortgage

  • Call Center Representative

    4 months ago

    West Palm Beach, United States Clerk & Comptroller Palm Beach County Full time

    No legal experience? No problem! We provide on the job training! Join our dynamic Customer Services team as a Call Center Representative! If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we want Call Center, Representative, Customer Service, Operations, Retail

  • call center representative

    3 days ago

    West Palm Beach, United States Randstad Full time

    call center representative. west palm beach , florida posted 1 day ago job details summary $15 - $16 per hour temporary high school category office and administrative support occupations referenceAB_4605947 job details Looking for a quick gig with great hours and NO weekends? This role is perfect for you! Earn $16/hour while working Monday...

  • call center representative

    2 days ago

    West Palm Beach, United States Randstad Full time

    call center representative. west palm beach , florida posted 2 days ago job details summary $15 - $16 per hour temporary high school category office and administrative support occupations referenceAB_4605947 job details Looking for a quick gig with great hours and NO weekends? This role is perfect for you! Earn $16/hour while working Monday...

  • Healthcare Call Center Agent

    5 days ago

    Virginia Beach, Virginia, United States Sentara Healthcare Full time

    Job SummaryAs a Customer Service Representative at Sentara Healthcare, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. You will work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for...

  • Inbound Call Center Representative

    4 weeks ago

    West Palm Beach, United States Randstad North America, Inc. Full time

    Respond promptly t[ " . Respond promptly to incoming calls, emails, or chat messages from customers with a focus on providing excellent service. . Identify and resolve customer issues effectively, ensuring the customer's concerns are addressed Call Center, Representative, Retail, Staffing, Customer

  • Inbound call center representative

    2 weeks ago

    West Palm Beach, United States Randstad Full time

    The Inbound Call Center Representative is responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, providing information, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, patience, and a customer-focused mindset. salary: $15.99 - $16 per hour shift:...

  • Full-time Inbound Call Center Representatives

    3 months ago

    West Palm Beach, United States FYZICAL Therapy & Balance Centers Full time

    Job DescriptionJob DescriptionGold Coast Physical Therapy Centers is hiring full-time Inbound Call Center Representatives for our organization. Candidates with solid customer service and phone skills are encouraged to apply. This position requires clear communication skills, active listening, and the ability to meet our patients' and clients' needs...

  • Auto Care Center Service Representative

    2 days ago

    West Palm Beach, Florida, United States Walmart Full time

    Job OverviewAs an Auto Care Center Service Representative at Walmart, you will play a vital role in ensuring the satisfaction of our customers who entrust us with the care of their vehicles while they shop for merchandise and services offered at our stores. Our Auto Care Center is a dynamic and rewarding place to work, offering opportunities for advanced...

  • Call Center Representative

    3 weeks ago

    West Palm Beach, United States Onity Group Inc. Full time

    Job Description The Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of five sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, Rancho Cordova, CA...

  • Call Center Representative

    2 weeks ago

    West Palm Beach, United States Ocwen Financial Full time

    Job Description The Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of five sites: West Palm Beach, Fl, Mount Laurel, NJ, St. Croix, USVI, Rancho Cordova, CA...