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Patient Contact Center Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Patient Contact Center Representative at Waccamaw Dermatology, LLC.
Key Responsibilities- Scheduling and Coordination: Efficiently schedule appointments for patients with our dermatologists, ensuring timely and accurate communication.
- Customer Service: Provide exceptional service to patients, responding to inquiries, and resolving issues in a professional and courteous manner.
- Insurance and Demographic Management: Verify patient insurance details, register demographic information, and maintain accurate records.
- Communication and Teamwork: Collaborate with healthcare professionals, respond to messages, and maintain confidentiality in accordance with HIPAA regulations.
- Problem-Solving and Adaptability: De-escalate dissatisfied patients, offer support, and remain flexible to meet the needs of the team and patients.
- Education and Experience: High school diploma or equivalent, 1-2 years of call center or customer service experience.
- Skills and Abilities: Excellent communication, organizational, and problem-solving skills, with the ability to work independently and as part of a team.
At Waccamaw Dermatology, LLC, we value our patients and strive to provide exceptional care. If you are a motivated and customer-focused individual who is passionate about delivering quality service, we encourage you to apply for this exciting opportunity.
