Customer Service Associate

3 weeks ago

Salt Lake City, United States Intermountain Healthcare Full time
Job Description:
The Customer Service Representative I is responsible for assisting patients, care sites, and vendors with a variety of questions and issues involving the patient account. Investigates and works with internal and external partners to resolve errors or issues with insurance or billing related questions.

  • Investigates claims by using computer billing systems to identify and resolve patient billing errors.
  • Works in multiple systems and applications to resolve inquiries.
  • Works with patients in-person and over the phone to provide customer satisfaction and resolution to inquiries and complaints.
  • Works with providers to communicate issues, complaints, or investigate errors.
  • Responsible for meeting productivity and quality measures. Including one-call/one-contact resolution goals for customer encounters.
  • Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
EDUCATION

Required: High School Diploma or Equivalent or Qualifying Experience.

Preferred: High School Diploma or Equivalent.

CERTIFICATION, REGISTRATION, LICENSE

(*indicates primary source verification requirement)

Required: N/A
Preferred: N/A

EXPERIENCE

Required: One (1) Year of experience in customer service, collections, or call center environment.

Preferred: Three (3) Years of experience in customer service, collections or call center environment.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
  • Knowledge of general medical billing, insurance, and compliance regulations and billing processes.
  • Effective interpersonal and communication skills, including written, verbal and email etiquette.
  • Knowledge of EPIC preferred.
ADDITIONAL JOB DESCRIPTION:
  • Interact with others by effectively communicating, both orally and in writing.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
  • May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
  • If the individual is selected for a bilingual position they have the opportunity to take a Spanish test. Upon passing they will get an additional $1.50 shift differential on hours worked.


Physical Requirements:

Anticipated job posting close date:
09/05/2024

Location:
Peaks Regional Office

Work City:
Broomfield

Work State:
Colorado

Scheduled Weekly Hours:
40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $25.29

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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