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Customer Service Associate

3 months ago

Salt Lake City, United States Beauty Industry Group Full time
Job DescriptionJob DescriptionDescription:

We are seeking a Customer Service Associate (Beauty Specialist) to support our valued clients and customers via email, SMS, and inbound calls. The ideal candidate is passionate about the beauty industry, eager to make a positive impact, and looking for a long-term position with a great company. If you are ready to join a team that excels in providing outstanding service, we want to hear from you

  • Shift: Monday- Friday 7:00am- 3:30pm MST
  • Potential for hybrid schedule which includes four days onsite and one day remote (Tuesday or Thursday).

Job Responsibilities

  • Field inbound customer calls, texts, and emails ranging from basic inquiries to processing orders and troubleshooting issues
  • Communicate with clients in a timely, organized, and professional manner
  • Balance customer advocacy with business negotiation
  • Provide feedback from customers regarding product quality and purchasing experience for continuous improvement
  • Understanding multiple brands within the business
Requirements:
  • Solid communication skills (written and spoken)
  • Customer service, proactive and logical problem-solving skills and experience
  • Speed and accuracy in typing and note-taking
  • Beauty or cosmetology experience a plus
  • Must be a good-natured team player with a calm, patient and helpful demeanor
  • Computer literacy and ease with toggling between computer programs and the Internet
  • High School Graduate or GED, some college coursework preferred
  • Spanish bilingual a plus
  • Work and personal references required


Benefits

  • Position is eligible for a 5% quarterly bonus
  • 401(k) with company match - $ for $ up to 4%
  • Vacation/Holiday Leave
  • Medical/Dental/Vision
  • Life and AD&D Insurance
  • Access to hundreds of discounted beauty products
  • Opportunities for growth and advancement


Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.


With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.


The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.