Client Relations

3 weeks ago

Irving, United States CareerBuilder Full time

Position:

Client relations and Projects manager / Entry level

Department:

Sales

Salary:

$18/hr for a probation period of 2 months, $20/hr after re-evaluation,
monthly bonuses

Schedule:

Monday-Friday 9 am - 5 pm or Tuesday - Saturday 9 am - 5 pm

Benefits:

PTO after the probation period, Worker's Compensation

Introduction:
The Customer Service/Project Management Specialist is a dynamic role that sits at
the heart of WOW Balloons' operations, embodying our commitment to outstanding
client service and exceptional event delivery. This role demands a blend of creativity,
organizational skills, and client-focused service to ensure each event is not just
executed smoothly, but also surpasses our clients expectations in every way.

Key responsibilities:

Client Communication:

Serve as the first point of contact for clients, handling
inquiries via email, phone, and social media. To maintain a warm, professional
demeanor, ensuring all communications are clear, helpful, and engaging.

Project Coordination:

Manage multiple event projects from initiation through to
completion, coordinating details, schedules, and resources efficiently. Ensure all
project milestones are met within designated timelines. Forward orders to
production in a timely manner.

Creative Input:

Contribute creative ideas for event designs, including creating
visual mockups and matching color schemes to client preferences. Utilize design
tools like Canva to produce professional-quality visuals that inspire and excite
clients.

Social Media Engagement:

Monitor and respond to leads and inquiries coming
through social media platforms, leveraging these channels to enhance customer
service and project interest.

Client Relationship Management:

Build and maintain strong relationships with a
large client base, managing multiple accounts with patience, attentiveness, and
personalized care.

Performance Under Pressure:

Remain composed and efficient under tight
deadlines and in high-pressure situations, demonstrating problem-solving skills
and a positive attitude.

Qualifications and Skills:

Education and Experience
Familiarity with the balloon decoration industry and knowledge of
balloon materials, equipment, and techniques.
A natural flair for creativity, with a good eye for design, color
matching, and visual storytelling.
Familiarity with digital design tools (e.g., Canva) preferred, or a strong
willingness to learn.
Patient and professional demeanor, capable of working under pressure
and meeting tight deadlines.
Proficient in using computers and project management software to
keep track of all project elements and client communications
Excellent organizational and time management skills to prioritize tasks
and meet deadlines.
Leadership and Management Skills:
Excellent organizational and time management skills to prioritize tasks and meet deadlines.
ability to make effective decisions, delegate tasks, and manage resources efficiently.
Customer Service Focus:
Customer-centric mindset with a commitment to delivering exceptional
service.
Strong communication and interpersonal skills to build and maintain
positive relationships with clients.
Problem-Solving and Decision-Making:
Strong analytical and problem-solving abilities to identify issues and
propose effective solutions
Critical thinking skills to evaluate options, assess risks, and take
appropriate action.
Communication and Collaboration:
Excellent verbal and written communication skills to interact with a team
members, clients, and vendors.
Ability to effectively communicate goals, expectations, and operational
updates to the team.
Collaborative mindset with the ability to work cross-functionally with
other departments and stakeholders.

Performance Expectations:
Focus and Dedication:

Stay focused on tasks at hand, minimizing distractions to maintain high productivity and quality of work.
Client-Centric Approach : Always prioritize the clients needs and
experiences, aiming to exceed expectations with every interaction and project
delivery.
Creative Contribution:

Actively contribute to the creative process, bringing
fresh ideas and perspectives to the table to enhance our event offerings.
Continuous Learning:

Show a commitment to personal and professional
development, especially in areas of design, client service, and project management.
Ability to make effective decisions, delegate tasks, and manage
resources efficiently.

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