Brokerage Customer Service Specialist

3 weeks ago

Irving, United States Motion Recruitment Full time
Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Customer Service Specialist in Irving, TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months

Required Skills & Experience 2+ years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. 5+ years of experience in one or a combination of the following: customer contact/service in financial services, administrative support, underwriting, quality assurance, brokerage operations, client account supervision, risk, and compliance. Desired Skills & Experience Motivated self-starter. Able to perform duties with minimal supervision. High attention to detail. Excellent time management. Effective communicator. Acts with integrity in alignment with client’s expectations.
What You Will Be Doing Utilize securities related regulatory precepts and practices to review, analyze, and address escalated operational and service complaints from multiple WIM sources, including WFA Branches and clients. Under general supervision, coordinates with WIM contacts to develop, negotiate, and deliver verbal and written resolution to clients—including regular direct phone communications and written ad hoc correspondence. Manage, organize, and prioritize work pipeline and deliver work output within service level agreements, production standards, and quality expectations. Demonstrate high ethical standards and commitment to a positive customer experience. Learn from peers/partners and share knowledge, tactics, and solutions that leverage best practices and support efficiency. Participate in low to moderately complex initiatives and identify opportunity for process improvements within Customer Service. Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables. Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service.

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