Customer Service Representative
6 hours ago
Description:
TEKsystems is partnered with a leading provider of diagnostic information services seeking Customer Service Representatives to join their team in Lenexa, KS The Customer Care Representative demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Duties and Responsibilities Supports assigned client group(s) performing routine complexity health related customer excellence activities. Typically makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customer/patient confidentiality for all health, personal and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. Supports all client group(s) based on business needs. Handle incoming client inquiries, evaluation of protocol and take appropriate course of action. Adhere to all SOP protocols as defined and applicable. Troubleshoot records/documentation problems, requisition alterations and inactive accounts. Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner. Preparing, sending and retrieving collector certification statements. Maintain confidentiality of reports, correspondence, etc. Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence. Actively participate in department meetings by providing constructive feedback. Retrieving, faxing, organizing and storing documentation, as needed. Work with department supervisor to achieve production objectives. Assist in specimen process (not directly handling specimens, assisting with paperwork portion of workflow)
Skills:
typing, customer service, healthcare industry, laboratory
Top Skills Details:
typing,customer service
Additional Skills & Qualifications:
1-year related customer service excellence experience (required) Health care and laboratory related experience (preferred) Experience delivering customer service excellence and achieving productivity/accuracy/quality standards (preferred) Consistent exceptional customer service, accuracy and quality focus (required) Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Aeromotive Inc Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Aeromotive Inc. As a Customer Service Representative, you will be responsible for managing large amounts of incoming phone calls, identifying and assessing customers' needs to achieve satisfaction, and building...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Centrinex Full timeCustomer Service RepresentativeAt Centrinex, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and answering customer inquiries in a timely and professional...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States David's Bridal Full timeCustomer Service RepresentativeAt David's Bridal, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.Key Responsibilities:Provide personalized...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States SF Staffing Solutions Full timeJob Summary We are seeking a skilled Customer Service Representative to join our team at SF Staffing Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded. Key Responsibilities: Respond to customer inquiries via phone, email, and in-person...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Splintek Inc Full timeJob SummarySplintek Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers through phone and email communication.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Splintek Inc Full timeJob SummaryAt Splintek Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities• Answer customer inquiries and resolve issues in a timely and professional manner•...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Corbion Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Corbion. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesFacilitate order-related requests and assist sales teams with...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States KIDS EMPIRE Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at KIDS EMPIRE. As a key member of our front-line staff, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive.Key ResponsibilitiesProvide exceptional customer service to...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Choctaw Resort Development Enterprise. As a key member of our front desk team, you will be responsible for providing exceptional guest service while performing assigned duties.Key ResponsibilitiesProvide outstanding customer service to...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States CommunityAmerica Credit Union Full timeJob SummaryThe Member Service Representative plays a vital role in providing exceptional financial support and service to Credit Union members through phone calls and written communication, focusing on building and enhancing member relationships to foster financial peace of mind.Duties and Responsibilities• Determine member needs and educate them on...
-
Customer Service Representative
1 week ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview: Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 week ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
2 weeks ago
lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
2 weeks ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States BASYS Processing Inc. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BASYS Processing Inc.Key Responsibilities:Provide exceptional customer service to merchants and partners via phone, email, and other communication channels.Resolve product or service problems by researching and determining the cause of the...
-
Customer Service Representative
7 days ago
Lenexa, United States eTeam Full timeJob Title: Customer Service Representative Location: KS_H5K_10101 Renner Blvd, Lenexa KS 66219 Pay Rate: $20/hr Duration: 3 Months Shift : Monday - Friday 7:00am - 4:00pm Job Description: Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer...
-
Customer Service Representative
1 week ago
Lenexa, United States eTeam Full timeJob Title: Customer Service Representative Location: KSH5K10101 Renner Blvd, Lenexa KS 66219 Pay Rate: $20/hr Duration: 3 Months Shift : Monday - Friday 7:00am - 4:00pm Job Description: Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication...
-
Customer Service Representative
2 weeks ago
lenexa, United States eTeam Full timeJob Title: Customer Service RepresentativeLocation: KS_H5K_10101 Renner Blvd, Lenexa KS 66219Pay Rate: $20/hrDuration: 3 Months Shift : Monday - Friday 7:00am - 4:00pmJob Description:SummaryDemonstrates skill and passion to deliver an exceptional and consistent customer experience of a routinecomplexity, while utilizing multiple customer communication...
-
Customer Service Representative
2 weeks ago
lenexa, United States eTeam Full timeJob Title: Customer Service RepresentativeLocation: KS_H5K_10101 Renner Blvd, Lenexa KS 66219Pay Rate: $20/hrDuration: 3 Months Shift : Monday - Friday 7:00am - 4:00pmJob Description:SummaryDemonstrates skill and passion to deliver an exceptional and consistent customer experience of a routinecomplexity, while utilizing multiple customer communication...
-
Customer Service Representative
1 week ago
Lenexa, United States eTeam Full timeJob Title: Customer Service RepresentativeLocation: KS_H5K_10101 Renner Blvd, Lenexa KS 66219Pay Rate: $20/hrDuration: 3 Months Shift : Monday - Friday 7:00am - 4:00pmJob Description:SummaryDemonstrates skill and passion to deliver an exceptional and consistent customer experience of a routinecomplexity, while utilizing multiple customer communication...
