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Client Service Representative

3 months ago


St Petersburg, United States Zelis Full time

Position Overview: The Client Service Representative role supports healthcare providers with their electronic healthcare insurance payments. This role assists with providing payment details, guidance on payment processing, product enrollment, and online portal registration while following the federal HIPAA laws. Duties and Responsibilities: Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment. Resolve any outstanding issues related to their payments, including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer). Assist providers in signing up for direct electronic funds transfer products, as well as assisting with the registration process, online web portal set-up, and provider portal guidance, including basic troubleshooting. Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution. Build and maintain a thorough knowledge of Zelis Payments products and solutions. Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy. Maintain scheduled adherence and remain productive throughout your given shift. Consistently meet monthly stat expectations and attendance goals. Maintain and display a positive attitude. Professional Experience and Qualifications: Passion for customer service and helping people. Excellent telephone etiquette and verbal communication skills. Proficiency in problem-solving and basic troubleshooting. Computer proficiency and technical aptitude. Attention to detail. Consistent and reliable. Comfort with MS Office applications such as Word, Excel, PowerPoint, etc. Demonstrated resilience and resourcefulness in customer service situations. Education: High school diploma or equivalent is required. Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote-friendly culture, and all of our employees' work locations are based on the needs of the position and determined by the Leadership team. Commitment to Diversity, Equity, Inclusion, and Belonging: At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. Equal Employment Opportunity: Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Accessibility Support: We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. #J-18808-Ljbffr