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Business Analyst
2 months ago
CSCS TX
Job Summary
Act as liaison between business users and IT organization in support of applications and process improvements
Essential Job Duties
- Interpret and functionally design integration solutions between various systems.
- Assist in the acquisition and merger process to include data conversions and process re-engineering.
- Work directly with developers in troubleshooting application issues to find root cause analysis.
- Research current environment, analyze information, and provide sound solutions to complex business issues.
- Develop business requirements for resolving issues, new enhancements, and new applications.
- Continually analyze existing applications and business processes to identify opportunities for improvement.
- Provide support to business owners and users regarding business applications and processes.
- Work with business owners and users to create functional requirements.
- Document business processes.
- Act as a point of contact for business and technical support.
- Develop and maintain documentation for current applications and user manuals.
- Participate as a liaison between the business user community and the IT Organization.
- Contact point for systems and services that are outsourced to a third-party developer or maintenance organization.
- Other duties as assigned
- Bachelor's degree in Business, Information Systems or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
- Minimum 2 to 4 years of experience with enterprise systems in a role as a functional business analyst
- Report development using the Microsoft Business Intelligence tools
- Project Management Certification a plus.
- Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
- Listening skills, to understand what people say and to detect what they might be hesitant to say.
- Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
- Facilitation skills, to lead requirements workshops.
- Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.
- Writing skills, to communicate information effectively to customers.
- Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.
- MS Office, Project, & Visio skills required.
