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Business Systems Analyst

1 month ago

Lewisville, Texas, United States Verdant Infotech Solutions Full time

Job Summary:

We are seeking a highly skilled Business Systems Analyst to join our team at Verdant Infotech Solutions. As a Business Systems Analyst, you will be responsible for providing technical knowledge and support in operational system/application and procedural issues to the business and IT.

Key Responsibilities:

  • Provide technical knowledge and support in operational system/application and procedural issues to the business and IT.
  • Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment.
  • Provide ongoing user support for ad hoc questions, inquiries, and service requests.
  • Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
  • Issue Resolution: Resolve medium, moderately complex production issues by performing initial triage for severity and business impact of system/application failures, troubleshooting and analyzing to determine root cause of issues, developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
  • Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
  • Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.
  • Project/Program Support: Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
  • May act as Business Lead/Coordinator on moderate single area/department projects.
  • Business Testing: Coordinate testing plans with Business area and IT, serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements, document and may, in some cases, execute test plans and scenarios, analyze and verify testing results for accuracy, relevance and completeness, provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
  • Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
  • System Configuration: Configure and maintain moderately critical system tables and data elements across multiple system environments, analyze, develop and implement configuration changes to improve system performance and user efficiency, monitor configuration for accuracy and compliance to change control processes.

Requirements:

  • Undergraduate degree with 2 years application/systems analysis experience (i.e. testing, project team work related to system functionality/process development).
  • If no degree, 4 years application/systems analysis experience or 6 years experience in relevant business function developing strong technical skills with associated applications/systems.
  • Some knowledge or experience with automated tools to perform analysis and reporting (i.e. Business Objects, query writing) is required.

Preferred Skills:

  • Visual Design tools knowledge/skills preferred.
  • Familiarity with health care industry is preferred.
  • Some project coordination skills with ability to lead smaller project teams.
  • Ability to read, interpret and apply technical specifications.
  • Commitment to excellent customer service.
  • Focus on accuracy and attention to detail.
  • Strong oral and written communication skills.
  • Ability to work in cross-functional project teams and independently.
  • Strong analytical and problem-solving skills, including ability to interpret and effectively present quantitative data.
  • Ability to manage multiple priorities and meet deadlines.
  • Process focused.
  • Solid PC skills with MS Word, Excel and Powerpoint.