Customer Service Assistant

4 weeks ago


Philadelphia, United States Inkspirenize Full time
Job Title: Customer Service Assistant

Location: Philadelphia, PA
Job Type: Full-Time
Reports to: Customer Service Manager
Job Overview:

We are looking for a friendly and efficient Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service and resolving customer inquiries in a timely and professional manner. As a Customer Service Assistant, you will be the first point of contact for customers, handling their questions, concerns, and ensuring a smooth experience throughout their interaction with the company.
Key Responsibilities:
  • Assist customers with order placement, product information, returns, and exchanges.
  • Maintain a high level of product knowledge to assist customers with accurate information and recommendations.
  • Manage customer complaints or feedback, ensuring prompt and effective resolution.
  • Document customer interactions and feedback in the CRM system for future reference.
  • Assist with maintaining inventory and restocking shelves as needed.
  • Provide support to other team members and departments as required.
  • Follow company policies, procedures, and guidelines to ensure compliance and quality customer service.
  • Assist in gathering customer feedback to improve service standards.
Requirements:
  • High school diploma or equivalent (additional education in customer service, business, or related field is a plus).
  • Strong communication skills, both written and verbal.
  • Ability to remain calm under pressure and handle challenging customer interactions with professionalism.
  • Excellent problem-solving skills and attention to detail.
  • Basic computer skills and experience with CRM or point-of-sale systems.
  • Ability to work independently as well as in a team.
  • Friendly, approachable, and empathetic demeanor.


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