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Customer Service Assistant

1 month ago

Philadelphia, United States Net Commesh Full time
Job Title: Customer Service Assistant
Location: Philadelphia, PA
Reports to: Customer Service Manager
Employment Type: Full-time

Job Summary:
As a Customer Service Assistant, you will be the first point of contact for our customers. Your primary responsibilities will include assisting customers with inquiries, resolving issues, providing information about our products and services, and ensuring that every interaction leaves our customers satisfied.

Key Responsibilities:
  • Process customer orders, returns, exchanges, and refunds as required.
  • Maintain a positive, professional, and friendly demeanor in all customer interactions.
  • Update customer records in the company's CRM system and track inquiries and issues.
  • Follow up on customer concerns to ensure they are resolved to their satisfaction.
  • Provide product and service recommendations based on customer preferences and needs.
  • Monitor and respond to customer feedback, ensuring a high level of customer satisfaction.
  • Assist with administrative tasks as needed, including filing, data entry, and report generation.
  • Stay up-to-date with product knowledge and company policies to provide accurate support.
Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
  • A positive attitude and a strong commitment to customer satisfaction.
  • Ability to work independently and as part of a team.